Operations Data Entry Clerk / Teller Float

Job Summary

The New Account/Teller float position supports the daily operations of the bank by accurately entering, verifying, and maintaining financial and customer data across internal systems. This role requires strong attention to detail, confidentiality, and the ability to work efficiently in a fast-paced banking environment while ensuring compliance with bank policies and regulatory requirements.

Essential Duties

· Provide a welcoming and warm atmosphere for clients by greeting every person that walks in and call in;

· Customer friendly;

· Answer incoming calls;

· Provide a prompt and courteous phone etiquette and service resolution environment;

· Properly route calls as needed;

· Review documents and records for accuracy and completeness;

· Maintain digital and physical records in accordance with bank policies and procedures;

· Navigate digital document retention software (Revver);

· Communicate with other departments to resolve data issues;

· Ensure all work complies with banking regulations, privacy standards, and internal controls;

· Complete client requests for basic maintenance of digital banking tools (Online Banking Access, Debit Card);’

· Educating customers on digital banking tools;

· Educating customers on Account Security Awareness;

· Accept customer requests in person and over the phone, such as check orders, debit card requests, and change of address;

· Accurately and Efficiently Manage and Process a variety of high touch transactions while maintaining a balanced cash drawer.

· Responsible for accurately processing a variation of services including, but not limited cashing checks, making checking and savings account deposits and withdrawals, accounts transfers, redeem savings bonds, credit card advances, producing cashier checks, change orders, loan payments, correspondent bank transactions;

· Accurately enter customer and transaction data into banking systems;

Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti- Money Laundering, OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops assigned.

Required Knowledge

· Various regulations as appropriate to daily bank operations and human resources functions

· Clean Desk Policy

· Bank Secrecy Act (BSA)

· Regulation AA (Unfair or Deceptive Acts or Practices)

· Regulation CC (Expedited Funds Availability Act)

· Regulation E (Electronic Funds Transfer Act)

· Regulation P (Privacy Act and Safeguarding Customer)

· Uniform Commercial Code (UCC)

· Customer Due Diligence (CDD)

· Regulation DD (Truth in Savings)

· US Patriot Act

Basic Knowledge, Skills and Abilities

· Regulation BB (Community Reinvestment Act)

· Regulation O (Federal Reserve Act and Federal Deposit Insurance Act)

· RED FLAGS

· Clear understanding of the English Language (Spoken & Written)

· Microsoft Office Products (Excel, Word, Outlook)

· Insite core operating system

· Core understanding of Bank Policy and Procedures Manuals

· Basic Mathematic skills

· Customer Service skills

· Strong typing skills

· Strong time management and organizational skills

· Critical thinking, Judgement, & Problem-Solving skills

· Ability to actively listen & learn

· Ability to respectfully communicate with Supervisors, Peers, and Subordinates

· Ability to effectively deal with unpleasant, angry, or discourteous people

Equipment Operated

· Telephone

· Desktop Computers

· Standard Office Equipment (printers, copiers, fax machines, scanner)

Physical Requirements & Work Environment

· Requires repetitive movement

· Requires standing and/or sitting for prolong periods of time

· Requires lifting up 25 lbs.

· Requires using hands to handle, control, or feel objects

· Office setting w/ controlled temperature

Education and Experience

· High School Diploma or equivalent required

This job description is not intended to be all-inclusive, and employees will be required to perform additional related work duties as assigned by their immediate supervisor and/ or management.

First New Mexico Bank of Silver City reserves the right to revise or change job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.

Equal Opportunity Employer

Pay: From $16.00 per hour

Benefits:

• 401(k)
• Paid sick time
• Paid time off

Work Location: In person