Operations Director

About Vogue Vacation Homes:
Vogue Vacation Homes is a leading luxury property management company, managing a premium portfolio of apartments across Dubai. We specialize in delivering exceptional guest experiences, ensuring high-quality operations, and maximizing property performance for our owners.

Position Overview:
We are seeking an experienced and strategic Operations Director to lead and oversee all operational aspects of Vogue Vacation Homes. This role requires a results-driven leader to ensure operational efficiency, excellence in guest experience, and alignment with company goals across Dubai and Abu Dhabi.

Key Responsibilities:

1. Operational Leadership:

• Oversee day-to-day operations across all departments, including housekeeping, maintenance, reservations, listings, and onboarding.
• Develop, implement, and monitor standard operating procedures (SOPs) to ensure consistent service quality.
• Ensure all apartments are guest-ready and meet Vogue’s luxury standards.

2. Guest Experience & Quality Control:

• Monitor guest feedback and reviews, ensuring prompt resolution of complaints or issues.
• Implement and maintain quality assurance checks across all properties.
• Ensure pre-arrival and post-departure inspections meet high standards.

3. Team Management & Development:

• Lead, mentor, and develop department managers and operational teams.
• Foster a positive, collaborative, and high-performance work environment.
• Conduct performance reviews, set KPIs, and ensure accountability across teams.

4. Revenue & Occupancy Management Support:

• Collaborate with the revenue and reservations teams to optimize occupancy and rates.
• Monitor operational costs, identify efficiencies, and maintain budget compliance.
• Support the revenue strategy by ensuring seamless operations that maximize guest satisfaction.

5. Strategic Planning & Execution:

• Develop and execute operational strategies in line with company objectives and growth plans.
• Oversee new apartment onboarding and ensure smooth integration into operations.
• Identify operational risks and implement proactive solutions to minimize disruptions.

6. Stakeholder Management:

• Act as a key point of contact for property owners, ensuring transparency and satisfaction.
• Coordinate with external vendors, service providers, and contractors for efficient operations.
• Ensure compliance with all relevant regulations, licenses, and company policies.

Requirements:

• Bachelor’s degree in Hospitality, Business Administration, or related field.
• Minimum 5 years of experience in operations management, preferably Holiday Homes.
• Proven experience leading large, multi-functional teams.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• Proficient in Microsoft Office, property management systems, and operational reporting tools.
• Fluency in English; Arabic is a plus.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to lead a high-performing team within a luxury property management company.
• Dynamic and growth-oriented work environment.

Job Type: Full-time

Pay: AED15,000.00 - AED20,000.00 per month

Application Question(s):

• What is the status of the visa>
• What is your current notice?

Education:

• Bachelor's (Required)

Experience:

• Holiday Homes: 5 years (Required)

Language:

• Arabic (Preferred)

License/Certification:

• Driver Licence (Required)

Location:

• Dubai (Required)