Operations Director – Pre-Sales (Real Estate Development)

Key ResponsibilitiesPre-Sales Operations Leadership

• Lead and manage the complete pre-sales function, including call centers, lead management, CRM, and client qualification.
• Design and implement pre-sales strategies to improve lead conversion rates and sales pipeline efficiency.
• Ensure timely follow-up, lead allocation, and quality customer engagement across all channels.

Process & Performance Management

• Establish SOPs, KPIs, and performance dashboards for pre-sales teams.
• Monitor conversion ratios, response times, booking efficiency, and ROI of marketing campaigns.
• Continuously improve processes to enhance productivity and customer experience.

CRM & Technology Management

• Oversee CRM systems to ensure accurate lead tracking, reporting, and data integrity.
• Drive automation and digital tools to streamline pre-sales workflows and reporting.
• Ensure CRM adoption and training across teams.

Cross-Functional Collaboration

• Work closely with Sales, Marketing, Channel Partners, Finance, and Customer Service teams.
• Align marketing campaigns with pre-sales readiness and capacity planning.
• Support sales teams with qualified leads, insights, and conversion analytics.

Team Leadership & Development

• Build, lead, and mentor high-performing pre-sales teams and managers.
• Conduct regular training on product knowledge, customer handling, and CRM usage.
• Foster a performance-driven and customer-centric culture.

Reporting & Strategic Insights

• Prepare regular MIS reports for senior management on pre-sales performance.
• Provide data-driven insights to support pricing, campaign optimization, and inventory movement.
• Support leadership in demand forecasting and business planning.

Key Requirements

• Bachelor’s degree in Business, Marketing, Real Estate, or related field (MBA preferred).
• 10–15+ years of experience in real estate pre-sales / sales operations, with at least 5 years in a leadership role.
• Strong experience managing call centers, CRM systems, and large pre-sales teams.
• Proven track record of improving lead conversion and operational efficiency.
• Strong analytical, leadership, and stakeholder management skills.

Job Types: Full-time, Permanent

Pay: From AED40,000.00 per month