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Operations Director Turkey
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Purpose of the role
Within the META Ops team, as Head of Operations for Turkey, as Head of Operations for Turkey, you will play a pivotal role in shaping and delivering the operational strategy of a key and fast-growing market. You will lead our end-to-end operations — From Supply chain, to Rx laboratories and final distribution to ECP — with a clear ambition: deliver best-in-class service, quality and efficiency, while enabling business growth and sustainable performance. At the heart of the organization, you act as a strategic partner to the business, ensuring full alignment between commercial ambitions and operational execution
Main responsibilities
- lead the Operations organization to contribute to customer satisfaction by deliver appropriate service & quality, and also being accountable of cost and EHS efficiencies (or performances)
- Ensure seamless execution from order intake to final delivery to customer
- Develop mid- to long-term industrial and distribution roadmaps
- Drive continuous improvement and transformation initiatives
- Protect employees' health and safety, strenghten assets and equipments' security
- Apply and respect all Group policies and local regulations within all dimensions (HR, CSR, EHS, Finance, Quality, etc…)
- Manage the Supply Chain & Logistics in accordance with the ongoing processes within the group
- Manage new product and offers implementation as well as product offer rationalization
- Implement best practices in lean manufacturing, quality, and process excellence
- Provide solutions to cope to the different segments of the local markets targeted by the business leaders
- Build & Monitor budget and report performance via standard BSC
- Prioritize & drive projects or actions plan to ensure and improve the labs & distribution centers' industrial and economic performance
- Contribute to the customer satisfaction improvement & manage customer complaints / requests
- Define and deploy a mid-term industrial and distribution roadmap to optimize operational footprint and service levels
- Drive KPIs : Service level / OTIF, Operational costs vs. budget, Productivity and efficiency metrics, Customer satisfaction, Health & Safety performance
- Lead, motivate, and develop teams, fostering a performance-driven and collaborative culture. Ensure succession planning and talent development
- Collaborate with cross-functional teams (Sales, Finance, HR, IT, Supply Chain, etc.)
- Interface with regional and global stakeholders
Profile :
- Degree in Engineering and/or Supply Chain
- 8+ years of experience as plant manager, supply chain manager in multisite industry - international experience will be much appreciated
- Have acquired skills in the field of production, supply chain, quality, etc. during his career
- Knowledge of ophthalmology or medical device professions, markets, customers and segments.
- Laws and regulations, lean manufacturing, quality management, finance, supply chain and project management
- Results-driven with strong strategic agility, Decision-making and problem-solving capabilities
- Proven leadership and ability to develop and engage teams
- Strong customer orientation and business acumen
- Excellent interpersonal and negotiation skills
- Languages : Turkish, Proficient English
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We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
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