Operations Driver Safety and Claims Specialist

About UZURV

Transportation gives people freedom – to work, to take care of their needs, and to enjoy their lives. UZURV is the assisted mobility marketplace and transportation network company for riders, funding organizations, and qualified providers that makes accessible transportation easy, safe, and efficient – so it just works.

UZURV uses technology and operational processes, guided by a world-class team, to improve transportation in communities across the country. Since 2017, we have tackled the toughest challenges transit agencies and community transportation programs face when arranging rides to people with disabilities and older adults. We solve for driver shortages, vehicle shortages, rising costs, and program inefficiencies, all while providing the rider the service they deserve.

We partner with nearly 50 programs in 16 states and Washington, D.C., and UZURV was recently certified as a 2025 Great Place to Work.

A Little Bit About the Role

At UZURV, we are dedicated to ensuring the safety and compliance of our transportation services. We are seeking a Driver Safety and Claims Coordinator with a focus on Federal Transit Administration (FTA) compliance to oversee driver safety, manage auto insurance claims, and ensure adherence to FTA regulations within our paratransit operations. This role is pivotal in maintaining the highest standards of safety and reliability for our riders and drivers.

How You’ll Make an Impact:

Driver Safety Management

• Safety Monitoring: Utilize performance reports, telematics, and safety audits to continuously monitor driver behavior, ensuring compliance with company and FTA safety standards.
• Safety Training: Develop and deliver comprehensive training programs on safe driving practices, accident prevention, emergency response, and FTA safety standards.
• Incident Investigation: Conduct thorough investigations into accidents and safety incidents, gathering necessary documentation and implementing corrective actions to prevent future occurrences.
• Safety Audits: Regularly audit vehicles to ensure compliance with FTA safety standards, including accessibility features, maintenance schedules, and proper use of safety equipment.

Auto Insurance Claims Management

• Claims Reporting: Act as the primary contact for all auto insurance claims involving company vehicles, ensuring accurate and timely reporting and documentation.
• Investigation of Claims: Collaborate with insurance companies, transit agency partners, drivers, and internal teams to investigate accidents, assess liability, and compile necessary documentation.
• Claims Documentation: Maintain detailed records of all claims, ensuring accuracy and compliance with insurance policy and FTA requirements.
• Claims Liaison: Serve as the intermediary between the company, insurance providers, and legal teams to ensure efficient claims processing.

Regulatory Compliance – FTA Requirements

• FTA Regulations: Ensure all paratransit operations comply with FTA regulations, particularly 49 CFR Part 655 and 49 CFR Part 40, overseeing drug and alcohol testing programs.
• FTA Safety Standards: Oversee compliance with FTA safety standards, including vehicle inspections, maintenance schedules, and safety protocols.
• Accident Reporting: Ensure timely reporting of accidents to the FTA and relevant authorities, adhering to established procedures.
• Compliance Audits: Conduct regular internal audits to verify FTA compliance and prepare for external evaluations, addressing any identified gaps.

Driver Performance Monitoring

• Performance Assessments: Regularly evaluate driver performance using monitoring systems, incident reports, and feedback, providing constructive feedback to promote safety and compliance.
• Corrective Actions: Address performance issues by developing action plans, which may include retraining or additional monitoring.
• Safety Alerts: Generate and distribute reports and alerts to highlight performance trends or concerns, ensuring prompt attention to safety risks.

Cross-Departmental Collaboration

What You’ll Need to Have to Succeed:

• Bachelor's degree in Transportation, Business, Risk Management, or a related field is preferred.
• Minimum of 3-5 years of experience in paratransit or transportation safety management, focusing on FTA regulations and auto insurance claims processes.
• Prior claims management or adjusting experience strongly preferred, but current licenses not required
• Proficiency in using fleet management and claims software is preferred.
• In-depth knowledge of FTA regulations, including drug and alcohol testing, vehicle accessibility, and safety protocols for paratransit operations.
• Strong understanding of FTA safety regulations, particularly 49 CFR Part 655 and 49 CFR Part 40.
• Proven experience in managing auto insurance claims, including investigations and negotiations.
• Meticulous attention to detail in upholding safety standards and regulatory compliance.
• Excellent analytical and problem-solving skills for investigating incidents and assessing risks.
• Ability to collaborate effectively with cross-functional teams, including fleet management, client services, HR, and risk management.
• Strong communication skills to convey safety expectations, training requirements, and claims statuses to various stakeholders.

Reasons it pays to work at UZURV (in addition to the pay itself)...

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market.

In addition to providing our employees with a safe and collaborative environment UZURV also offers:

• Competitive compensation
• 401(k) with company match
• Comprehensive healthcare benefits
• Generous PTO and paid holidays
• Training & Development courses
• A collaborative, team-based work environment
• A mission-driven culture where your work has real impact

Come As You Are

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. At UZURV, we are dedicated to building a diverse, inclusive and just workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with 100% of the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role at UZURV. Just go for it... submit your resume!