Operations Executive

Job Description

We are looking for a detail-oriented and proactive Operations Executive to manage day-to-day

operational activities, ensure smooth order processing, and maintain efficient communication

between teams, vendors, and customers.

Key Responsibilities

• Handle store and local job operations, including production queries and delivery
  
  

marking.

• Manage shipping plans, dispatch, and delivery follow-ups for standard and local orders.
• Coordinate with vendors for shipping labels, tape orders, and manifest preparation.
• Monitor and resolve pending invoices, refunds, and cancellations.
• Track and resolve ERP, Shiprocket, and web order data discrepancies.
• Handle customer queries via calls, WhatsApp, and other communication channels.
• Follow up on PBAI orders, approvals, and KOH calls.
• Manage error-in-file cases for store, local, and standard orders.
• Support forecasting, stock/machine/QC issues, and related rejections.
  
  

Required Skills

• Good communication skills in English; Hindi is an added advantage.
• Ability to multitask, manage deadlines, and work in a fast-paced environment.
• Basic knowledge of order management systems and logistics coordination.
  
  

Qualification & Experience

• Freshers or Experienced candidates can apply.
  
  

Skills: shipping,resolve,operations,communication