Operations Executive

Key responsibilities:

● Coordination with drivers, fleet owners and internal team till delivery

● Managing complaints/ escalations while journey management of particular vehicle

● Should have experience in vehicle placements follow-up, vehicle tracking & connect with fleet owners, customers, drivers

● De-escalation of issues and follow-up issue to closure

● Adding trip details in the desktop/phone.

● Handling and Training customers on mobile and desktop applications.

● Preparation of Daily MIS for different clients

● Handling Customer queries and providing solutions.

● Follow up to ensure that appropriate actions were taken on customers' requests

● Refer unresolved customer grievances or special requests to Operationsʼ Manager

● Extensively calling up and communicating via other media, multiple stakeholders on a daily basis

● Calling multiple stakeholders extensively

Preferred qualifications:

● Efficient in handling and communicating with customers

● Ability to listen and active problem-solving skills

● Good interpersonal skills, excellent verbal communication & basic written communication

● Basic knowledge of Excel

● Decent knowledge of mobile apps and desktop applications.

● Having prior experience in the transportation industry will be an added advantage.

● Knowledge of regional language

● Ready to work 6 days a week

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Application Question(s):

• Preferred candidates from transport and logistics background
• Salary range - 12k - 22k/month

Experience:

• Operations Executive: 1 year (Preferred)
• Logistics: 1 year (Preferred)

Work Location: In person