Operations Executive - Ecommerce

Dear candidates,

We have an excellent opportunity for the profile of Operations Executive - FMCG

Location: Kandivali

Experience : 1-3 years

Key Responsibilities:

Order & Inventory Management Monitor daily order flow across all online platforms Ensure timely order processing and dispatch Track inventory levels and coordinate replenishment Maintain stock accuracy across warehouses and marketplaces Reduce stock-outs and overstock situations Ensure compliance with platform policies and SLAs Monitor order cancellations, returns, and RTO cases Manage dark store inventory planning Ensure availability of fast-moving SKUs Monitor fill rate, order fulfilment time, and rejection rates Coordinate with quick commerce partners for smooth operations Coordinate with quick commerce partners for GRN.

Logistics & Supply Chain Coordination Coordinate with warehouses and 3PL partners Track dispatch, deliveries, and reverse logistics Optimize delivery timelines and reduce delays.

Performance Monitoring & Reporting Prepare daily/weekly/monthly operational reports Track KPIs: Fill Rate, OSA (On Shelf Availability), Order Accuracy, SLA adherence Analyse data to identify operational gaps Suggest process improvements.

Customer & Issue Resolution Handle escalations related to operations Coordinate with customer support teams for resolution Minimize customer complaints and returns

Reporting & Analysis Prepare daily/weekly/monthly performance reports Track KPIs such as: o Fill Rate o OSA o Expiry % o Stock-out % o Order Fulfillment Rate o RTO % Analyze sales trends and recommend replenishment strategy Identify slow-moving and fast-moving SKUs

Key Performance Indicators (KPIs): 95%+ Fill Rate 98%+ SLA Adherence <2% Expiry Loss Reduced Stock-Out % Improved Inventory Turnover Reduced RTO & Returns

Required Qualifications:

• Bachelor’s degree in Supply Chain / Business / Commerce
• 1–3 years’ experience in FMCG E-commerce / Quick Commerce operations
• Strong understanding of inventory rotation & shelf-life management
• Proficiency in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, basic MIS reporting)
• Knowledge of Amazon, Flipkart, Big Basket, Blinkit, Zepto, Instamart

Preferred Skills:

• Experience in FMCG brand operations
• ERP knowledge (SAP, Tally, Zoho, etc.)
• Data-driven decision making
• Strong coordination & communication skills
• Ability to work in high-volume, fast-moving category

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Experience:

• Ecommerce operations: 1 year (Preferred)
• FMCG: 1 year (Preferred)

Work Location: In person