Operations & Fulfillment Coordinator

Operations & Fulfillment Coordinator
Company: Prime Assist
Location: Boston, Massachusetts, United States
Employment Type: PART_TIME
 

Job Overview

Prime Assist is a professional business and personal support company that helps individuals, families, entrepreneurs, and international clients complete everyday tasks efficiently. From personal shopping and property coordination to business support and concierge services, we make life easier by providing reliable assistance whenever it is needed. We are seeking a highly organised and detail-oriented Operations & Fulfilment Coordinator to join our team. The successful candidate will be a proactive problem-solver, responsible for the seamless coordination and execution of our client services, ensuring a consistently high standard of delivery and client satisfaction.

Responsibilities

* Coordinate the end-to-end fulfilment of a wide range of client requests, including scheduling, logistics, and final delivery of services.
* Serve as a key point of contact for clients, providing clear communication, updates, and exceptional support throughout the service process.
* Liaise with vendors, suppliers, and partners to arrange services, confirm bookings, and ensure all logistical requirements are met.
* Maintain accurate and organised records of client requests, service progress, and completed tasks.
* Proactively identify and resolve any operational challenges or delays to ensure a smooth and positive client experience.
* Manage administrative duties related to service fulfilment, including booking confirmations and task management.
* Uphold the quality standards and professional reputation of Prime Assist in all interactions.

Qualifications

* Proven experience in an operations, logistics, administration, or coordination role.
* Exceptional organisational and time-management skills, with a proven ability to manage multiple tasks and deadlines simultaneously.
* Excellent written and verbal communication skills with a strong client-focused approach.
* Meticulous attention to detail and a commitment to accuracy.
* The ability to work independently, take initiative, and adapt to changing priorities.
* Proficiency in standard office software and a high level of computer literacy.
* A positive and resourceful attitude with strong problem-solving capabilities.

What We Offer

* A competitive hourly rate of $20 - $30 USD.
* An opportunity to be an integral part of a dynamic and growing company.
* A supportive and collaborative work environment where your contribution is highly valued.