Operations Head - Repair and Supply Chain

Innovate. Grow. Deliver trusted payment experiences.

At Ingenico , we’re transforming how businesses and consumers connect through seamless, secure, and trusted payment experiences. With operations in 120+ countries , we empower merchants and partners to grow through cutting-edge payment technologies — and we’re just getting started.

What You’ll Do

• Provide daily hands-on operational leadership to the team, driving efficiency and ensuring high-quality service delivery across all departments.
• Determine work requirements and allocate duties to Team Leaders and employees.
• Implement and monitor improvements to Repair Centre processes and facilities.
• Minimise operational costs by analysing and executing process improvements to achieve greater efficiency.
• Source and lead digital solutions to support continuous improvement initiatives.
• Ensure a safe work environment and lead all Work Health & Safety (WHS) initiatives.
• Monitor and manage service levels to drive ongoing performance improvement.
• Manage efficient and productive process flows in Service Repair operations.
• Address performance matters within Service Repair teams and ensure clear feedback and accountability.
• Collaborate cross-functionally with other departments and project teams to implement new initiatives.
• Support and educate employees on new systems and process changes.
• Drive innovation and operational excellence across the Repair Services team and warehouse operations.
• Lead, coach, and mentor team members to build a high-performance culture focused on engagement and accountability.
• Ensure adherence to all Quality Management System procedures and policies.
• Maintain full risk management and compliance oversight, conducting risk assessments and ensuring audit readiness.
• Manage budgets and forecasts, balancing cost control with service quality and long-term strategic planning.
• Ensure customer-centric operations that exceed client expectations and drive cross-department collaboration.

What You Bring

• 10+ years of experience in a repair, warehousing, distribution , repair, or logistics environment.
• Strong leadership and interpersonal skills , with proven experience leading teams and influencing across functions.
• Ability to prioritize, multi-task, and make decisions independently while maintaining accountability.
• Excellent communication skills and a track record of effective stakeholder engagement.
• Proficiency in warehouse management systems (WMS) and ERP principles .
• Strong analytical and process management skills , with expertise in reporting and performance tracking.
• Technical understanding of Ingenico products or similar electronic devices, and competence in repair processes and terminology.
• Knowledge of Occupational Health & Safety (OHS) principles and legislation.
• Understanding of BIS and EPR processes , including applications, renewals, and annual filings.
• Qualification in Warehouse or Technical Service Centre Management , or tertiary studies in business (highly regarded).
• Experience in driving continuous improvement, innovation, and team engagement .

Why Join Ingenico

• Be part of a global payments leader that’s shaping the future of commerce.
• Join a dynamic, collaborative, and diverse team that values innovation and impact.
• Enjoy career growth, learning opportunities, and flexible hybrid work.

At Ingenico, diversity fuels innovation. We’re proud to be an Equal Opportunity Employer — and we can’t wait to see what you’ll bring to our team.

Ready to grow with us? Apply now and help us deliver the next generation of trusted payment experiences.