Operations & HR Generalist

About Applied Information

Applied Information is a leading developer of connected, intelligent transportation system (ITS) solutions designed to improve safety, reliability, and mobility. Our Glance Smart City Supervisory System™ enables cities to manage traffic and ITS assets from a single web-based platform, while our TravelSafely™ app connects drivers, cyclists, and pedestrians to make commuting safer.

Our mission is to save lives, improve traffic, drive commerce, and help the environment.

About the Role

We are hiring an in-office Operations & HR Generalist to support our Admin, Accounting & HR department. This is a highly trusted, hands-on role within a small, agile team that supports critical internal operations across the company.

This position is expected to own and manage the administrative and operational aspects of Human Resources, including onboarding, benefits administration, open enrollment preparation, HR documentation, and compliance processes. Over time, this role will become the primary owner of day-to-day HR operations, partnering closely with leadership to ensure consistency, accountability, and follow-through.

Upon starting, this role will prioritize building strong working relationships with all department heads and employees across the organization. Gaining a deep understanding of team structures, culture, and hiring needs is critical to supporting effective recruiting, onboarding, and workforce planning.

In addition to HR responsibilities, this role serves as a key operational support partner and must remain flexible and adaptable as company needs evolve. As Applied Information continues to grow, this position may support initiatives such as office or warehouse expansions, operational transitions, and cross-department coordination. Like all members of the department, this role is fully cross-trained and expected to shift priorities as needed.

Key ResponsibilitiesHuman Resources & Benefits Ownership

• Own and manage administrative HR processes, including onboarding, employee documentation, benefits administration, and compliance records
• Assist with open enrollment planning and execution, including preparation, employee communication, and coordination with insurance providers
• Support company insurance administration and related documentation
• Serve as the primary point of contact for internal HR operations and process questions
• Maintain HR and I-9 files (digital and physical) to ensure audit readiness
• Coordinate hiring logistics, including interview scheduling, candidate communication, and onboarding execution
• Maintain awareness of current and future hiring needs across departments

Executive, Travel & Operational Support

• Support strategic company travel planning, coordination, and logistics as needed
• Assist the department head with administrative, HR, and operational coordination
• Maintain situational awareness of company operations and anticipate needs
• Handle sensitive and confidential information with discretion and professionalism

Cross-Department & Growth Support

• Remain adaptable to the evolving needs of a growing company
• Support operational initiatives such as new office or warehouse spaces, departmental transitions, and internal logistics coordination (e.g., production moves, space planning, vendor coordination)
• Learn and assist with accounting and administrative functions as needed
• Participate fully in department-wide cross-training to ensure operational continuity

Department-Wide Cross-Training Expectations

The Admin, Accounting & HR department operates with full cross-training as a core expectation. All team members are trained across critical workflows to ensure flexibility, coverage, and the ability to pivot quickly based on business needs.

This role will be cross-trained in areas including accounting support, forecasting, purchasing workflows, and operational reporting to ensure seamless team coverage.

Culture & Work Environment

Applied Information operates with a strong culture of personal accountability. While the company is growing rapidly, the Admin and Accounting department continues to function with a small-business mindset.

Team members wear multiple hats, take ownership of outcomes, and must be comfortable switching gears at a moment’s notice. This role requires initiative, adaptability, and a willingness to step in wherever needed to support the business.

Qualifications

• Intermediate to advanced proficiency in Microsoft Excel
• Comfortable working in Google Sheets, Docs, and Drive
• Able to quickly learn and navigate new systems and software
• Basic understanding of accounting principles preferred
• Experience with Intuit products (QuickBooks, etc.) is a plus
• Strong written and verbal communication skills
• Comfortable interacting with employees at all levels
• Experience supporting growing or operationally dynamic organizations is a plus

Ideal Candidate Traits

• Strong sense of personal accountability and ownership
• Proactive, adaptable, and comfortable with ambiguity
• Comfortable wearing multiple hats in a lean environment
• Able to shift priorities quickly without losing attention to detail
• Highly organized with strong follow-through
• Curious about how the business operates across departments
• Discreet, trustworthy, and professional

This Role Is Not For You If…

• You require rigid structure or narrowly defined responsibilities
• You prefer staying strictly within one functional lane
• You are uncomfortable in a fast-moving, growing organization
• You struggle with shifting priorities or adapting to change

Pay: $55,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to Commute:

• Alpharetta, GA 30009 (Required)

Work Location: In person