Operations Lead

Stockroom and Delivery Management:

• Oversee all inbound and outbound shipments, ensuring they are processed accurately and efficiently.
• Confirm the acceptance of deliveries with the necessary head office departments, highlighting any discrepancies.
• Support the operations team by acting as a point of contact between the warehouse and store regarding any movement of stock.
• Maintain proper organisation and cleanliness of the stockroom to facilitate efficient merchandise storage and retrieval.
• Implement and enforce safety procedures to ensure a hazard-free working environment and report any issues.
• Streamline stockroom processes and procedures to maximise efficiency and productivity.

Inventory Control:

• Conduct regular stock audits to monitor inventory accuracy, identify discrepancies, and resolve any issues promptly.
• Collaborate with the store management and merchandising team to highlight stock needs and maintain optimal inventory levels.
• Communicate any stock adjustments needed to merchandising team due to known shortages i.e. in the case of theft.
• Plan, organise, and lead full and half-year stock takes in collaboration with store managers.
• Develop and implement procedures for minimising stock loss.
• RFID Experience

Collaboration with Shop Floor Team:

• Collaborate closely with the retail team to ensure seamless merchandise flow from the stockroom to the sales floor.
• Communicate stockroom related updates, such as new arrivals, sell throughs or product recalls to the rest of the team.
• Support with fulfilling shop floor needs by responding to stock request for customers and ensuring replenishment is actioned in a timely manner.

Processing Damaged Stock:

• Manage the process for handling and documenting damaged or faulty merchandise.
• Inspect incoming shipments for any damaged items and promptly report any issues to the appropriate departments.
• Coordinate with the store management team to facilitate the processing of damaged stock in accordance with company policies.
• Maintain accurate records of damaged stock and highlight any recurring issues.

Managing Store Supplies and Packaging Levels:

• Monitor and manage stock levels of stationery and packaging materials and initiate the ordering process to maintain sufficient inventory.
• Communicate with the necessary departments or suppliers to place orders, track deliveries, and resolve any issues or discrepancies.

Key Knowledge and Experience:

• Minimum 3 years previous experience in stockroom or inventory management, preferably in the retail industry.
• Knowledge of best practices in stockroom operations, including receiving, unpacking, and storing merchandise.
• Effective communication and interpersonal skills to collaborate with cross-functional teams and external partners.

The Candidate

• A strong team player.
• Excellent attention to detail and accuracy in inventory control and record-keeping.
• Highly organised and able to manage multiple tasks and priorities simultaneously.
• Agile and able to adapt to the needs of the business.