Operations Lead

Company Description

We are a growing training center providing professional development programs to corporate clients, government entities, and individuals. We are looking for a highly organized and proactive Operations Lead to support the day-to-day operations of the training center and ensure smooth coordination of training requests, schedules, and logistics.

This role is ideal for someone who enjoys multitasking, working with people, and keeping things running efficiently behind the scenes.

Role Description

Training Coordination & Scheduling

• Receive and handle training inquiries from clients (corporate, government, and individuals)
• Coordinate training schedules, calendars, and venues (physical or virtual)
• Liaise with trainers to confirm availability and session details
• Prepare and share training schedules, attendance lists, and session confirmations

Administrative & Operational Support

• Maintain accurate records of training programs, clients, trainers, and participants
• Prepare training-related documents (proposals, confirmations, invoices coordination, attendance sheets, certificates, etc.)
• Ensure training materials are prepared and distributed ahead of sessions
• Support post-training activities such as feedback collection and reporting

Client & Communication Management

• Act as the first point of contact for clients and participants
• Respond to emails, calls, and messages professionally and in a timely manner
• Coordinate with internal and external stakeholders to ensure client satisfaction

General Office Administration

• Manage calendars, meetings, and internal coordination
• Maintain organized digital and physical filing systems
• Support basic office administration and operational tasks as needed

Required Qualifications & Skills

• Diploma or Bachelor’s degree in Business Administration or a related field
• 3–6 years of experience in an operational role (experience in training, education, or HR is a plus)
• Strong organizational and time management skills
• Excellent communication skills in English and Arabic
• Proficiency in MS Office (Excel, Word, Outlook); familiarity with scheduling tools is a plus
• Ability to multitask, prioritize, and work under minimal supervision
• Professional, detail-oriented, and customer-focused attitude

What We’re Looking For

• Highly organized and reliable
• Proactive and solution-oriented
• Comfortable dealing with clients and trainers
• Enjoys coordination, planning, and structure

What We Offer

• A dynamic and supportive work environment
• Exposure to corporate and government training projects
• Opportunity to grow with a fast-developing training center