Operations Manager

Join Our Mission

Are you passionate about making a difference? Join I WILL GRADUATE, a leading youth empowerment organization, and be part of a mission-driven team dedicated to inspiring and supporting students. We are seeking a self-starter who takes initiative and thrives in a dynamic, youth-focused environment.

About the Role

The Operations Manager supports the I WILL GRADUATE Youth Development Program, overseeing daily operational functions across multiple NYC school sites. This role ensures youth programs meet organizational goals, uphold DOE standards, and deliver high-quality enrichment by overseeing program operations, special events, and arts-in-education classes (music, art, drama, dance, etc.).

What You’ll Do

• Oversee day-to-day operations for in-school and after-school Youth Development Program sites.
• Supervise and support instructors and site staff; ensure adherence to program policies and DOE standards.
• Coordinate program logistics, daily schedules, site coverage, attendance tracking, and required documentation.
• Support the development and implementation of youth programs and arts-in-education classes.
• Maintain strong working relationships with principals, teachers, parent coordinators, and school partners.
• Assist with student recruitment through outreach, communication, information sessions, and follow-up.
• Troubleshoot operational issues and implement effective, timely solutions across assigned sites.
• Ensure accurate records, compliance documentation, and reporting requirements are consistently met.

What You Bring

• Bachelor’s Degree required (Education, Youth Development, or related field preferred).
• 3–4 years of experience in youth development, program operations, or supervisory youth work.
• Experience supervising groups and leading teams in youth programming settings.
• Experience developing and implementing youth programs.
• Excellent communication (oral and written) and interpersonal skills, with the ability to engage a diverse range of individuals both in person and over the phone, applying tact and discretion as needed.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Must successfully complete a New York City Department of Education (DOE) background check.

About Us

The I WILL GRADUATE Youth Development Program has served students, parents, and educators, in over 300 schools and community programs in New York City. We inspire our youth to take responsibility for bettering themselves hence the mantra “I WILL GRADUATE.” We connect our youth and families to resources and opportunities designed to assist in overcoming challenges and achieving success. We empower youth, families and the community by sharing knowledge and information that provide the tools needed to set and achieve goals. We help young people believe in themselves and their incredible potential.

Additional Hiring Requirement

As part of the hiring process, final candidates are required to complete a 1–3 day onsite test period, during which they will work in-office and complete assigned operational tasks. Compensation for the test period will be provided at the equivalent hourly rate of $33.65 per hour.

AA/Equal Opportunity Employer

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• Paid time off
• Professional development assistance

Application Question(s):

• Onsite work is required at public schools across Brooklyn and Queens. Are you able to regularly travel to these locations?

Education:

• Bachelor's (Required)

Experience:

• youth programming: 3 years (Preferred)

Work Location: In person