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Operations Manager
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We are seeking an Operations Manager to oversee the efficient operations of a world class, fast paced trailer rental service center doing business locally as FITS Trailer Rentals.
About WOW:
Warehouse On Wheels is a place where team members want to come to work! Our team is supported by safe working conditions, servant leaders who CARE about their team member's wellbeing, and market-based compensation and gain sharing. Our team members and your future co-workers: do what needs done, not just what is asked of them, act with a sense of urgency and with a winning mindset, do what they say they are going to do when they say they are going to do it!
What you’ll be doing:
- Work closely with numerous customers to provide trailer and container needs.
- Direct contact with customers to determine exact trailer needs and support.
- Develop new customers to grow business by referrals, researching previous customers, and cold calls.
- Work with drivers to dispatch trailers to and from customers.
- Oversee the servicing and repair of trailers by either outsourcing or by in house Trailer Mechanics, Diesel Mechanics, Trailer Painters, etc.
- Ability to direct workforce in the daily requirements of maintaining a fleet of rentable trailers, power equipment, requirements of maintaining a fleet of rentable trailers power equipment.
- Use available resources to ensure a fleet of trailers are available and ready to rent to customers.
- Inspect trailers to determine repair/service, assign work, and follow up to confirm quality completion.
- Manage all expenses with the repair of trailers to meet budget.
- Inspect newly purchased used trailers for repair and service work.
- Inspect returned trailers for customers to determine repair and service work.
- Make decisions as to who is responsible for repair / service work.
- Climb, bend, stoop, to inspect trailers for repair / service work.
- Conduct trailer yard inventory to ensure accurate number of trailers available.
- Create trailer repair / service work to be performed by Trailer Mechanics.
- Inspect trailer repair and service work to ensure completion.
- Record repair / service work for non-customer related damage.
- Review cost for repair / service work including Trailer Mechanics time, parts, etc.
- Use computer and computer software to track repair / service work.
- Coordinate training to develop staff with skills to create a flexible fully effective work team.
- Communicate with a variety of individuals including customers, co-workers, and management.
- Inspect trailer including climbing inside, bending, stooping, etc., to view any damage or repair
- Will work in different climates based on season.
- Ability to drive tractor to move trailers for service work and organization of yard.
- Will backfill General Manager with job duties during absences.
- Ability to be a "Champion" to lead the team to work safely, while producing a quality end product.
- Will determine when outsourcing of service or repair is best to meet timeline and budget.
What WOW offers you:
- Eligibility for insurance after 30 days of employment):
- Health (2 plans to choose from)
- Dental (2 plans to choose from)
- Vision (Company paid)
- Life and Short-Term Disability Insurance
- Health Savings Account with generous employer contributions
- WEEKLY PAY
- Financial Wellness Courses
- Annual Health & Wellness reimbursement
- PTO Plan
- Parental Leave
- 10 paid holidays
- Quarterly bonus potential
- Financial Wellness Program
- Team Member Referral Program
- Footwear reimbursement
- 401k with company match (60-day contribution eligibility)
Skills required for success with WOW:
- Strategic planning
- Problem solving
- Detail oriented
- Must possess a sense of urgency
- Excellent follow up skills.
- Be a team player in a fast-paced world class organization.
- Knowledgeable with Microsoft software especially Word, Power Point, and Excel.
- Practical experience or educational background with servicing and repairing transportation equipment.
- Excellent communication skills with staff and customers.
- Knowledgeable with power tools, welders, high lift, forklift, and other related trailer service equipment.
- Communicate with a variety of individuals including customers, co-workers, and management.
- Inspect trailer including climbing inside, bending, stooping, etc., to view any damage or repair
- Will work in different climates based on season.
- Ability to drive tractor to move trailers for service work and organization of yard.
Qualifications required for success with WOW:
- Bachelor's degree in business management or related field (preferred)
- High School Diploma or equivalent required.
- Three to five years’ experience managing a multi-faceted trailer service center.
- Sales experience preferred.
- Supervisory experience required.
If you are ready to be a part of our winning team, submit your resume!
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