Operations Manager

1. Daily Operations & Coordination

• Oversee day-to-day transfer operations (arrival + departure) across cities.
• Manage driver scheduling, allocation, routing, and punctuality.
• Ensure all transfers are executed smoothly with proper meet-and-greet protocols.
• Resolve real-time escalations from drivers, vendors, partners, and clients.

2. Vendor & Driver Management

• Handle onboarding of new vendors and drivers.
• Ensure compliance with SOPs: vehicle quality, documentation, ID cards, namecards, GPS usage, etc.
• Maintain strong relationships with local operators across multiple countries.
• Conduct periodic performance reviews and take corrective actions.

3. Quality Control & Compliance

• Monitor quality metrics: on-time performance, client feedback, complaints.
• Investigate disputes/no-shows and prepare detailed evidence reports.
• Maintain accurate logs of GPS, call attempts, meet-and-greet photos, and communication trails.
• Ensure adherence to safety, service standards, and partner protocols (e.g., Mozio, Suntransfers, Jayride).

4. Partner Coordination & Reporting

• Liaise with B2B partners for daily operations, disputes, cancellations, and escalations.
• Prepare daily/weekly MIS reports on operations, performance, penalties, refunds, and SLAs.
• Ensure timely submission of proofs to avoid deductions and penalties.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person