Operations Manager

We are looking for a highly organized and strategic Operations Manager to lead and streamline the day-to-day operations of our interior design firm. The ideal candidate will ensure efficient project delivery, maintain operational structure across all departments, and oversee the coordination of teams, resources, contracts, and client documentation. While experience in bid/tender coordination is an advantage, the core of this role is operational leadership and process optimization.

Key Responsibilities

• Lead and manage internal operations, ensuring tasks are allocated effectively across design, technical, and support teams.
• Monitor project timelines, workloads, and deliverables to ensure smooth execution and on-time completion.
• Oversee tender and bid submissions, maintaining compliance, deadlines, and documentation quality.
• Manage contracts, invoicing cycles, and client documentation with accuracy and timely follow-up.
• Develop, refine, and implement operational systems and workflows to improve efficiency and productivity across the company.
• Act as the central coordination point for project status, team communication, and client updates.
• Prepare regular operational reports and insights for senior management to support decision-making.
• Ensure alignment, clarity, and effective communication across all teams working on active projects.

Requirements

• Proven experience as an Operations Manager or Senior Project/Operations Coordinator within an interior design, architecture, or construction environment.
• Strong understanding of project management methodologies and operational workflows specific to design-focused organizations.
• Exceptional organizational, communication, and leadership skills.
• Proficiency in project and workflow management tools (Asana, Trello, MS Project) and Microsoft Office Suite.
• Ability to manage multiple projects and stakeholder groups simultaneously with accuracy and control.
• Knowledge of tenders, contracts, and invoicing processes is a strong advantage.
• Problem-solver with the ability to drive continuous operational improvements and elevate team performance.