Operations Manager

Role Overview: Operations Manager is responsible for ensuring smooth, efficient, and high‑quality operations across all culinary and service functions. This role blends operational excellence with a deep understanding of food, customer experience, and team leadership.

Key Responsibilities

• Oversee daily kitchen and service operations to ensure consistency, quality, and efficiency.
• Collaborate closely with chefs and culinary teams to maintain menu standards and innovate where needed.
• Monitor food safety, hygiene, and compliance with regulatory requirements.
• Manage inventory, vendor relationships, and procurement to optimize cost and reduce waste.
• Implement SOPs for kitchen workflow, service delivery, and customer experience.
• Analyze operational data to improve turnaround time, reduce errors, and enhance profitability.
• Train, mentor, and schedule staff across kitchen and service teams.
• Coordinate with marketing and management to support promotions, events, and seasonal offerings.
• Handle customer feedback and resolve operational issues with empathy and speed.
• Drive continuous improvement initiatives across all operational touchpoints.

Required Skills & Qualifications

• Strong background in food service, hospitality, or restaurant operations.
• Excellent communication and team‑leadership abilities.
• Knowledge of food safety standards and kitchen best practices.
• Ability to manage budgets, inventory, and vendor negotiations.
• Problem‑solving mindset with a calm, customer‑focused approach.
• Comfortable working in a fast‑paced, dynamic environment.