Operations Manager

Operations Manager

Tharwah – Riyadh, Saudi Arabia (On-site)

Tharwah is a leading Saudi advisory company with four well-established business lines: Consultancy, Training & Development, Assessment, and Pro HR Services .

We have proudly supported hundreds of clients across both government and private sectors, delivering thousands of successful engagements. As of August 2024, Tharwah became the first Saudi advisory company listed on the Saudi Parallel Market (نمو) , with 15% of its shares going public — a milestone marking our strategic growth. 📈🚀

As part of our expansion, Tharwah Training Academy is seeking a highly experienced Training Operations Manager to oversee the planning, execution, and optimization of our training programs and development initiatives.

Position Overview

The Training Operations Manager will lead the full lifecycle of training operations — from needs assessment, program design, and delivery to evaluation and continuous improvement. This role is key to ensuring that Tharwah Training Academy delivers high-quality, scalable, and impactful learning solutions to clients and partners, while driving operational excellence and strategic value.

Key Responsibilities

Training Strategy & Planning

• Develop and implement a comprehensive training and development strategy aligned with organizational objectives.
• Conduct needs assessments to identify skill gaps and learning opportunities.
• Contribute to Academy-level strategic planning and decision-making.

Program Design & Delivery

• Design and develop innovative, engaging training programs and curricula.
• Oversee delivery across multiple formats (instructor-led, workshops, e-learning, blended learning, and seminars).
• Implement performance management processes to measure training effectiveness.
• Evaluate, adopt, and optimize learning technologies and LMS platforms.

Operational Leadership

• Lead, mentor, and develop the training team to ensure strong performance and high-quality delivery.
• Manage external vendors and subject matter experts to expand training capabilities.
• Oversee budget planning and resource allocation for training operations.
• Ensure compliance with regulatory standards and quality control measures.

Performance Evaluation & Improvement

• Analyze training data, KPIs, and ROI metrics to evaluate program impact.
• Identify areas for improvement and implement continuous enhancement initiatives.
• Stay updated on industry trends, emerging technologies, and best practices.

Stakeholder Management

• Manage internal communication with relevant departments within Tharwah.
• Develop and maintain strong relationships with clients, partners, and external stakeholders.
• Promote a culture of continuous learning and professional development.

Required Qualifications

• Bachelor’s degree in human resources , Education, Business Administration , or related field.
• 11–14 years of experience in training operations or L&D leadership.
• PMP certification .
• CPTD (Certified Professional in Training and Development) — mandatory .
• Strong expertise in instructional design, adult learning methodologies, and training technology.

Required Skills

• Strong expertise in instructional design, adult learning principles, and training delivery methodologies.
• Demonstrated leadership and team management skills, with the ability to inspire and motivate a diverse team of training professionals.
• Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of the organization.
• Strategic thinking and problem-solving abilities, with a focus on driving results and achieving business objectives.
• Proficiency in learning management systems (LMS) and other learning technologies.
• Experience working in a multicultural or international environment is desirable.

Apply now and be part of Tharwah’s success journey. 🏆