Operations Manager

JD – FLEET OPERATIONS MANAGER

Designation:– Fleet Operation Manager

Location:– Mumbai

Qualification:– Bachelor’s degree in Engineering, Operations Management, Logistics, or Business Administration.

Post-Graduate Diploma in Operations, Supply Chain, or Fleet Management will be strongly preferred.

Relevant certifications in Fleet Management, Six Sigma, Lean Operations, or Project Management will be an added advantage.

Experience:– 8–12 years of progressive experience in operations management, fleet operations, logistics, mobility, last-mile delivery, or asset-heavy businesses.

Minimum 4–5 years in a leadership role managing large field teams, assets, and multi-location operations.

Proven experience handling city-level or regional operations with revenue, cost, compliance, and performance accountability.

Job Description

The Operations Manager (Fleet) – Mumbai will be responsible for end-to-end ownership of fleet operations across Mumbai. This includes asset deployment, utilization, uptime, compliance, rider/driver operations, vendor management, cost control, and service performance.

The role is critical to ensuring operational efficiency, asset safety, revenue protection, and customer commitments. The incumbent will act as the single point of accountability for Mumbai fleet performance and will work closely with central operations, finance, engineering, recovery, and compliance teams.

Duties and Responsibilities

1. Fleet Operations & Asset Management

· Oversee daily operations of the entire fleet (ECCs, batteries, chargers, accessories, and allied assets) across Mumbai.

· Ensure optimal fleet deployment, utilization, uptime, and availability as per business demand.

· Monitor asset movement, tracking, recovery, and reconciliation to prevent loss, misuse, or pilferage.

2. Operational Performance & Control

· Drive city-level KPIs including deployment, utilization %, downtime, recovery, revenue realization, and cost efficiency.

· Identify operational gaps, leakages, and inefficiencies; implement corrective and preventive actions.

· Ensure disciplined execution of SOPs across hubs, technicians, and field teams.

3. People & Vendor Management

· Lead, train, and manage city operations teams including hub managers, fleet executives, technicians, and support staff.

· Manage third-party vendors, service partners, and logistics providers with clear SLAs and performance tracking.

· Enforce discipline, attendance, productivity, and accountability across the operations team.

4. Compliance, Audit & Governance

· Ensure adherence to company policies, statutory requirements, safety norms, and contractual obligations.

· Support internal and external audits related to assets, inventory, recoveries, and financial controls.

· Maintain accurate operational documentation and MIS for management review.

5. Financial & Recovery Oversight

· Work closely with finance and recovery teams to ensure timely collection of dues from riders / partners.

· Minimize revenue leakage, outstanding balances, and untraceable assets.

· Support budgeting, cost monitoring, and expense optimization initiatives.

6. Stakeholder Coordination

· Act as the primary operations interface for internal stakeholders including leadership, engineering, finance, and compliance.

· Coordinate with client partners, aggregators, and enterprise customers for service delivery and issue resolution.

Required Knowledge, Skills and Abilities

Knowledge

· Strong understanding of fleet operations, last-mile mobility, asset-heavy business models.

· Working knowledge of compliance, audit processes, and internal controls.

· Familiarity with operational MIS, dashboards, and performance reporting.

Skills

· Strong leadership and team management skills.

· High analytical ability with data-driven decision making.

· Excellent problem-solving and execution focus.

· Strong negotiation and vendor management capabilities.

· Effective communication skills across field teams and senior management.

Abilities

· Ability to operate in high-pressure, fast-paced environments.

· Ability to take ownership and drive outcomes independently.

· High integrity, discipline, and attention to operational detail.

· Willingness to be field-oriented and hands-on when required.

About Us

Sparkride Mobility is a fast-growing mobility and fleet solutions company focused on enabling sustainable, scalable, and efficient last-mile transportation. We operate and manage large fleets of electric and mobility assets, supporting enterprise partners across multiple cities.

At Sparkride, operations excellence, asset integrity, and accountability are at the core of our business. We offer professionals the opportunity to take real ownership, drive impact on the ground, and grow with a company that values discipline, transparency, and performance.

Interested candidates may share their resumes at:

hrd@nexzu.co.uk

Subject Line: Application – Fleet Operations Manager

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person