Operations Manager

Fixo Felix is a premier property maintenance and technical services provider in Dubai. We pride ourselves on delivering high-quality MEP (Mechanical, Electrical, and Plumbing) and AC solutions with a focus on professionalism, cleanliness, and exceptional customer service. We are looking for a dedicated Operations Manager to lead our field teams and ensure every job meets the "Fixo Felix" gold standard.

​Role Purpose

​The Operations Manager is the heartbeat of our daily service delivery. You will bridge the gap between our clients, our procurement team, and our technicians. Your goal is to optimize workflows, maintain 100% quality control, and ensure that our technical teams have the tools, knowledge, and leadership they need to succeed.

​Key Responsibilities

​1. Operational Leadership & Scheduling

​Daily Management: Oversee the daily schedules of AC and MEP technicians, ensuring optimal routing and punctuality across Dubai.

​Morning Briefings: Conduct daily team briefings to review the day’s targets, safety protocols, and grooming standards.

​Resource Allocation: Assign the right technicians to the right jobs based on their specific skill sets.

​2. Technical Oversight & Quality Control

​Site Inspections: Conduct regular, unannounced site visits to audit the quality of work and ensure technicians are adhering to company standards.

​The "First-Time Fix" Initiative: Minimize return visits by ensuring technicians have the correct diagnostic tools and parts before starting a job.

​Grooming & Cleanliness: Strictly enforce our policy that job sites must be left cleaner than they were found and that technicians represent the brand professionally in full uniform.

​3. Quoting & Procurement Coordination

​Rapid Quoting: Review technician reports and material requirements to ensure client quotes are accurate and sent out within 2–4 hours of the initial visit.

​Inventory & Logistics: Coordinate with purchasers to ensure high-quality materials are sourced. Manage "van stock" levels to reduce downtime spent traveling to suppliers.

​Tool Management: Maintain an up-to-date inventory of company tools and machinery, ensuring they are serviced and in good working order.

​4. Client Relations & Escalations

​Complaint Resolution: Act as the first point of contact for any client dissatisfaction, resolving issues professionally and promptly to maintain our high rating.

​Technical Guidance: Explain complex technical issues to clients in simple terms, providing them with confidence in our recommendations.

​5. Training & Development

​Skills Assessment: Identify knowledge gaps in the technical team and organize "hands-on" training sessions.

​Standard Operating Procedures (SOPs): Implement and update SOPs for common maintenance tasks to ensure consistency across the board.

​Required Qualifications & Skills

​Experience: Minimum 3–5 years of experience in Operations Management within the Dubai FM/Technical Services sector.

​Technical Knowledge: Strong hands-on understanding of HVAC/AC systems, plumbing, and electrical works.

​Leadership: Proven ability to manage diverse technical teams (experience managing technicians is a plus).

​Communication: Excellent verbal and written English. Ability to communicate technical details clearly to both staff and clients.

​Driver’s License: A valid UAE Driving License is mandatory.

​Tech Literacy: Proficiency in using CRM or Field Service Management (FSM) software and Microsoft Office.

​Key Performance Indicators (KPIs)

​Average Quote Turnaround Time.

​First-Time Fix Rate (%).

​Customer Satisfaction Score (CSAT).

​Reduction in material wastage and unauthorized fuel/travel time.

Job Type: Full-time

Pay: From AED6,000.00 per month