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Operations Manager
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Operations Manager – Reese Brands
At Reese Consumer Health, we put Consumers First! Our diverse product portfolio includes category leading brands such as Reese’s Pinworm®, Reese’s Colotest® and new brands such as LiceGuard® as Reese focuses on an aggressive growth strategy, we are looking for a technical and insight driven Operations Manager to help take our business to the next level.
Founded in 1907 and headquartered in Cleveland, Ohio, Reese Consumer Health is a consumer-first, insight-driven company with nearly 120 years of expertise in manufacturing, marketing, and collaborating with retailers. Reese helps organizations create innovative OTC products and supplements, leveraging deep industry knowledge to deliver high-quality solutions across the healthcare sector. With an expanding portfolio of brands, Reese is committed to driving consumer health innovation through omnichannel strategies that reach a wide range of consumers across multiple retail and distribution channels.
POSITION SUMMARY:
Reese Consumer Health is seeking a results-oriented Operations Manager to provide hands-on leadership for our manufacturing facilities. Reporting to the Director of Operations, this role is responsible for the oversight of the Production and Maintenance functions across two manufacturing plants.
The Operations Manager will drive operational excellence by managing Production Supervisors and leading a total team of 30–40 employees. The primary objective of this role is the execution of daily plant operations, delivering on Reese’s core goals regarding Safety, Quality, Delivery, Productivity, and Cost.
RESPONSIBILITIES:
- Achieve monthly and annual operating plan as defined by the Operations KPIs and company financial goals.
- Provide visible, hands-on leadership across two plant locations, ensuring consistent communication and policy enforcement at both sites.
- Own the talent lifecycle for the facility by partnering with HR to interview and hire top talent, while implementing training matrices that upskill staff and ensure a flexible, cross-trained workforce to cover production needs.
- Directly manage, coach, and develop Production Supervisors, empowering them to lead their shift teams effectively.
- Foster a high-performance culture among the 30–40 employee workforce, managing performance reviews, training matrices, and disciplinary actions when necessary.
- Facilitate daily operations meetings to align the team on shift goals, immediate issues, and production targets.
- Champion a safe work environment by ensuring compliance with applicable regulations, implementing high standards, and driving a continuous improvement mindset across the team.
- Maintain audit readiness within a GMP-regulated environment by enforcing strict adherence to Reese’s Quality Management System, including production records, labeling processes, line clearance, housekeeping standards, and PPE protocols.
- Consistently execute on strong production schedule attainment. Optimize resource allocation and capacity planning (equipment, personnel, and materials) to support.
- Ensure Production delivers on customer expectations for On-Time Delivery (OTD) and Fill Rate.
- Oversight of the Maintenance function, ensuring preventive maintenance (PM) schedules are executed to minimize unplanned downtime.
- Apply Continuous Improvement and Lean practices such as standard work, 5S, problem solving, and root cause analysis to improve Operational KPIs.
- Drive improved asset utilization by tracking Downtime and OEE (Overall Equipment Effectiveness) trends and implementing improvement initiatives.
- Act as a collaborative leader, working with Quality, Supply Chain, HR, Finance, and Sales/Marketing to solve business challenges and meet Reese’s goals.
REQUIREMENTS:
- Bachelor’s degree in Business, Engineering, Supply Chain, Industrial Management or related discipline. In lieu of degree, 5 years of experience in related work.
- 3-5 years management experience in manufacturing environment required.
- Experience managing Front Line Supervision required.
- Ability to handle multiple priorities simultaneously.
- Strong communication and people leadership skills.
- Proficient knowledge of MS Office (Word, Excel, PowerPoint).
- Job Type: Full-time
SKILLS:
- Collaborative mindset with agency, digital, and sales partners.
- Strong technical and system management skills.
- Analytical rigor (research assessment, business performance data, financial assessments).
- Ability to assess, develop and implement innovative business solutions.
- Proven ability to work cross-functionally and lead teams.
- Collaborative, strong team player.
- Strong interpersonal/communications skills.
- Timeline/critical path management.
- Strong verbal and written communication skills with internal and external stakeholders and technical and non-technical audiences.
SCHEDULE DEMANDS:
General schedule is an 8-hour Monday - Friday assignment. Employee must be willing to work additional hours as required, including early mornings, and/or weekends.
General schedule is an 8-hour Monday - Friday assignment. Employee must be willing to work additional hours as required, including early mornings, and/or weekends.
Reese Consumer Health offers performance-based incentives and a competitive total rewards package, which includes a 401k with company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefits packages may vary depending on the position.
Reese Pharmaceutical is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law. Click here to view the Poster, EEO is the Law.
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