Operations Manager

About Us

We are a values-driven company on a mission to deliver a 5-star experience for both our clients and our cleaners.

We operate on STAR values:

S – Serve: Act in the best interest of the client
T – Teammate: Act in the best interest of your team
A – Accountable: Take responsibility
R – Reliable: Follow through

We are growing — and we want someone who grows with us.

READ THIS FIRST — How This Role Works

This is not an immediate office-only position.

You will learn the business from the ground up before stepping fully into operations leadership.

About the Role

This is a hands-on leadership role focused on:

• Managing daily schedules and coverage
• Handling same-day call-outs
• Supporting team members in the field
• Conducting quality checks
• Addressing client concerns
• Enforcing company policies and standards

Some days run smoothly. Some days require quick problem-solving.

We need someone who stays calm, takes ownership, and makes decisions confidently.

Phase 1: Training & Foundation (First ~90 Days)

You will:

Field Training

• Clean homes part-time to learn our standards
• Understand what “5-star cleaning” looks like
• Learn timing, workflows, and team expectations
• Build credibility with cleaners

Sales & Scheduling

• Answer inbound leads
• Follow up with prospects
• Convert one-time clients into recurring clients
• Learn pricing and quoting
• Fill schedules efficiently

This phase is non-negotiable.

Strong operations leaders understand both clients and cleaners.

Phase 2: Operations & Leadership Growth

As you demonstrate reliability and ownership, you’ll transition into:

• Managing daily cleaner schedules
• Handling call-outs and last-minute changes
• Client communication & service recovery
• Supporting and holding cleaners accountable
• Lead follow-up & sales tracking
• Collections & invoice support
• CRM organization
• Supply tracking
• Protecting and generating 5-star reviews

Responsibilities

• Fill schedules through sales & lead follow-up
• Convert recurring clients
• Oversee daily team attendance and scheduling
• Resolve call-outs and last-minute changes
• Conduct field quality checks
• Coach team members on performance expectations
• Address conflict and professionalism issues
• Communicate with clients when needed
• Document performance conversations
• Help build stronger systems and accountability

What We’re Looking For

• Leadership or supervisory experience (preferred)
• Experience in service-based or fast-paced industries
• Strong communication skills
• Comfortable with sales conversations
• Comfortable holding people accountable
• Emotionally steady under pressure
• Organized and decisive
• Reliable and responsive

This Role Is NOT a Fit If You:

• Avoid difficult conversations
• Get overwhelmed easily
• Prefer a slow-paced environment
• Need constant direction
• Struggle with follow-through

Growth Opportunity

This role has room for advancement as the company continues to grow. We value initiative, leadership, and ownership.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Paid time off

Application Question(s):

• What is the best phone number to reach you at?

Experience:

• Sales: 1 year (Preferred)
• Leadership: 1 year (Required)

Work Location: In person