Operations Manager

Operations Manager

American Diamond Logistics | Fort Worth, TX | Full-Time | On-Site

Department:

Operations

Location:

Fort Worth, TX

Reports To:

Director of Operations

Position Type:

Full-Time | On-Site

Compensation:

See ADL Compensation Plan

HR Contact:

Danaé Collura | HR@adldelivers.com

ABOUT AMERICAN DIAMOND LOGISTICS

American Diamond Logistics is a fast growing 3PL built on relationships, reliability, and results. We connect shippers and carriers across the country, and our Operations team is the engine that keeps everything moving. We take pride in our people-first culture and our commitment to delivering exceptional service on every load.

ABOUT THE ROLE

This is a working manager position - you will directly lead and develop the Operations department while staying hands-on with daily freight execution. You will serve as a key link between our people, our customers, our carriers, and company leadership. If you thrive in a fast-moving environment, hold yourself and your team to a high standard, and know how to get freight moved efficiently and compliantly, we want to talk.

ROLES & RESPONSIBILITIES

Team Leadership & Development

• Directly supervise, coach, and develop operations personnel across multiple teams
• Conduct consistent 1:1s and team meetings; facilitate monthly operations all-hands
• Partner with team leads to execute SOPs and goals set by ADL leadership
• Support onboarding and training of new team members per ADL's training program
• Communicate daily priorities, assignments, and performance expectations clearly and consistently

Freight Operations

• Oversee day-to-day freight execution in compliance with company policy and applicable DOT/FMCSA regulations
• Handle multiple concurrent shipments; process spot requests and resolve discrepancies quickly
• Track and proactively communicate shipment status to customers
• Ensure all freight documentation is complete and approved prior to transportation

Carrier Management

• Identify, vet, and onboard qualified carriers for freight services
• Negotiate competitive contracts and pricing agreements that align with ADL objectives
• Maintain and grow a strong, reliable carrier network across multiple lanes

Customer Service & Sales Alignment

• Respond to customer inquiries and concerns promptly and professionally
• Build long-term, positive relationships with customers and carrier partners
• Coordinate with the Sales team to ensure customer requirements are met operationally

Systems & Performance

• Maintain data integrity in our TMS and ensure proper utilization of tracking software(s)
• Monitor KPIs across the operations team; identify gaps and drive improvements
• Report on operational performance to the Director of Operations on a regular basis
• Continuously identify and implement process improvements that increase efficiency and reduce cost

Strategic Contribution

• Meet regularly with the Director of Operations to plan and execute company objectives
• Contribute to the development and refinement of operational SOPs
• Serve as a key decision-maker and escalation point for the Operations department

QUALIFICATIONS

Required

• 5+ years of experience in freight brokerage, 3PL, or transportation logistics
• 3+ years in a supervisory, team lead, or management role
• Hands-on experience with a Transportation Management System (TMS)
• Proven ability to manage multiple priorities in a high-volume, fast-paced environment
• Strong knowledge of DOT/FMCSA regulations and freight brokerage compliance
• Proficiency in Microsoft Office (Word, Excel)
• Excellent written and verbal communication skills

WHO WE'RE LOOKING FOR

• A natural leader who motivates people, not just manages them
• Someone who leads with humility and holds themselves accountable first
• Calm under pressure — able to make smart calls when things go sideways
• Strong negotiator with a relationship-first mindset
• Organized, detail-oriented, and data-aware
• A collaborative partner to both leadership and front-line team members