Operations Manager

Job Summary:
We are looking for an experienced and dynamic Operations Manager from a strong Food & Beverage Service background to oversee daily hotel operations and ensure exceptional guest experiences. The ideal candidate should have expertise in managing F&B service operations while effectively coordinating with other hotel departments to maintain high service standards, drive team performance, and support overall business growth.

Key Responsibilities:

• Oversee day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Security.
• Ensure smooth functioning of all departments while maintaining high operational and service standards.
• Utilize strong F&B service expertise to enhance guest dining and hospitality experiences.
• Monitor guest satisfaction and handle escalations professionally.
• Coordinate with department heads to improve productivity and service quality.
• Ensure compliance with hotel policies, SOPs, hygiene, and safety standards.
• Manage staff scheduling, training, grooming, and performance monitoring.
• Control operational costs and support revenue growth initiatives.
• Conduct regular operational audits and inspections.
• Maintain strong coordination with vendors and external agencies.
• Prepare operational reports and share updates with management.

Requirements:

• Bachelor’s degree in Hotel Management or related field.
• Minimum 5–8 years of experience in hotel operations.
• Candidate must have a strong background in Food & Beverage Service operations.
• Prior experience in managing restaurants, bars, banquets, or overall F&B service operations preferred.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Knowledge of hotel PMS systems and operational procedures.
• Ability to work under pressure and handle multiple departments.

Preferred Skills:

• Food & Beverage Service expertise
• Guest relationship management
• Team handling and leadership
• Operational planning
• Decision-making ability
• Attention to detail
• Time management skills

Pay: Up to AED8,000.00 per month

Work Location: In person