Operations Manager

Job Overview
We are seeking a dynamic and energetic Operations Manager to lead and optimize our operations. In this pivotal role, you will oversee daily store activities, manage teams, and ensure exceptional customer service while driving sales and operational efficiency. Your leadership will foster a positive environment, promote teamwork, and uphold company standards. This position offers an exciting opportunity for a motivated individual to make a significant impact in a fast-paced retail setting by leveraging strong management skills, excellent communication, and a passion for retail excellence.

Duties

• Lead and supervise store staff, including hiring, training, coaching, and evaluating performance to ensure high levels of employee engagement and productivity
• Oversee daily store operations such as inventory management, merchandising, pricing strategies, and sales management to meet business goals
• Manage payroll processing, bookkeeping tasks, and cash handling procedures with accuracy and integrity
• Coordinate purchasing activities and maintain optimal stock levels through effective inventory control and management
• Implement marketing initiatives and promotional campaigns to boost store traffic and sales performance
• Ensure excellent customer service by addressing customer inquiries, resolving issues promptly, and maintaining professional phone etiquette
• Supervise shift management, cashiering operations, POS (Point of Sale) systems, and overall store safety protocols

Requirements

• Proven experience in retail management or store supervision with a strong background in team leadership and operational oversight
• Excellent communication skills in multiple languages or bilingual abilities are highly desirable for diverse customer engagement
• Demonstrated expertise in negotiation, employee orientation, interviewing, recruiting, training & development, and leadership skills
• Strong organizational skills with the ability to multitask effectively in a fast-paced environment
• Knowledge of retail math including pricing strategies, sales analysis, budgeting, and inventory control
• Proficiency with POS systems, wireless sales platforms, merchandising tools, and basic bookkeeping software
• Experience in grocery or general retail stores is advantageous; familiarity with grocery store operations is a plus
• Ability to handle cash accurately while maintaining high standards of customer service and phone etiquette
• Previous assistant manager or supervisory experience is preferred; experience managing budgets and marketing initiatives is beneficial

Join us as an Operations Manager to lead our team toward excellence! Bring your passion for retail management, your leadership prowess, and your commitment to delivering outstanding customer experiences. We’re excited to support your growth as you help shape the future of our store operations!

Pay: From $37,440.00 per year

Work Location: Hybrid remote in Mason, OH 45040