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Qureos

About the company: A fast-growing logistics, warehousing, and fulfillment 3PL company specializing in E-commerce (B2C &amp; B2B) solutions. Over the past five years, they&nbsp;have helped brands across the GCC efficiently manage inventory, fulfill orders, and ensure seamless last-mile delivery.﻿&nbsp;Their expertise spans direct-to-consumer (DTC) brands, online marketplaces, and corporate B2B supply chains, making them a key player in the e-commerce logistics ecosystem. ﻿As they continue to scale, they are looking for an Operations Manager / Head of Operations to lead and optimize their fulfillment, warehousing, and last-mile logistics operations, ensuring efficiency, cost control, and top-tier service delivery. This role has a clear pathway to the Chief Operating Officer (COO) position, offering exceptional growth opportunities for the right candidate. Job Overview: As the Operations Manager / Head of Operations, you will be responsible for overseeing and&nbsp;enhancing warehouse, fulfillment, and logistics operations. Your leadership will&nbsp;ensure operational excellence, cost efficiency, and customer satisfaction, while supporting&nbsp;the rapid expansion of our e-commerce and B2B fulfillment services. This role requires strong strategic thinking, leadership, and process optimization skills, with&nbsp;the ability to scale operations in a fast-moving logistics environment. You will work closely&nbsp;with warehouse teams, logistics providers, customer service, and the technology team to&nbsp;drive efficiency and continuous improvement. Key Responsibilities: • Develop and execute operations strategies to support growth in e-commerce fulfillment and B2B logistics. • Drive efficiency, automation, and scalability across warehouse, fulfillment, and last-mile operations. • Align operational capabilities with client needs by collaborating closely with the commercial team. • Lead cost optimization, process improvement, and service quality enhancement initiatives. • Oversee the full fulfillment cycle, from inventory management to order dispatch. • Ensure stock accuracy, storage optimization, and efficient warehouse organization. • Implement SOPs to maintain high accuracy, speed, and compliance in fulfillment. • Manage returns and reverse logistics to minimize costs and improve customer satisfaction. • Coordinate with 3PL partners and last-mile carriers to improve delivery performance and reduce costs. • Ensure compliance with customs and import/export regulations where applicable. • Identify areas for process improvement and automation, working with the tech team to enhance WMS and fulfillment systems. • Define and track KPIs to measure operational efficiency, performance, and cost-effectiveness • Build, lead, and motivate a high-performing operations team with effective shift and resource planning. • Foster a culture of accountability, continuous improvement, and operational excellence. • Collaborate with customer service to resolve issues and enhance the client experience. • Ensure alignment between sales, fulfillment, and logistics teams. • Maintain strong relationships with vendors, 3PL partners, and logistics providers. Qualifications &amp; Experience: • 5 years of experience in operations, logistics, warehousing, or supply chain management, preferably in e-commerce fulfillment or 3PL. • Proven track record of scaling operations and leading high-volume fulfillment and logistics teams. • Strong understanding of warehouse automation, inventory management, and order fulfillment. • Expertise in last-mile logistics, 3PL management, and supply chain optimization. • Experience with Warehouse Management Systems (WMS), ERP, and fulfillment automation tools. • Data-driven mindset with strong problem-solving and analytical skills. • Exceptional leadership, communication, and strategic thinking abilities. • Bachelor’s degree in Supply Chain, Logistics, Operations Management, or a related field (MBA preferred). What they offer: • Competitive salary + performance-based incentives • Clear career pathway to the COO position based on performance • Dynamic, fast-paced environment with exciting challenges and responsibilities • Opportunity to shape and scale a leading e-commerce fulfillment and logistics&nbsp;company

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Operations Manager

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