Operations Manager - Amazon DSP

Job Description

We are seeking a results-driven Operations Manager to lead daily delivery operations for our Amazon Delivery Service Partner (DSP). This role owns safety, compliance, performance metrics, and team development across dispatch and driver operations. The ideal candidate leads with ownership, consistency, and a high standard of professionalism.

Key Responsibilities

· Oversee daily route execution to ensure on-time delivery and operational excellence

· Lead and develop dispatch managers, dispatchers, and delivery associates

· Ensure full compliance with Amazon DSP policies and company standards

· Monitor and improve key performance metrics including safety, attendance, DCR, VOR, and customer feedback

· Conduct investigations and corrective action for incidents, violations, and performance issues

· Partner with Amazon station leadership and participate in audits and reviews

· Manage labor planning, scheduling, and staffing to meet operational demand

· Foster a culture of safety, accountability, and respect

· Drive continuous improvement through process optimization and coaching

· Hiring, onboarding and managing recruitment and retention of employees

Key Performance Indicators (KPIs)

· Safety Score: Maintain Amazon safety rating at Fantastic Plus

· Capacity Reliability of above 100% and station average whichever is higher

· Delivery Completion Rate (DCR): 99%+

· Vehicle Off Road (VOR): Below station threshold

· Attendance & Reliability: Meet or exceed DSP attendance targets

· Customer Delivery Feedback (CDF): Maintain Great/Fantastic standing

· Work Hours Compliance (WHC): 100% compliance

· Route Efficiency: Reduce rescues and late returns

· Driver Retention: Improve monthly and quarterly retention metrics

Qualifications

· 2+ years of Prior Amazon DSP leadership experience required

· Proven ability to lead teams in a fast-paced, high-accountability environment

· Strong communication, coaching, and conflict-resolution skills

· Comfortable working flexible schedules, including weekends and peak periods

· Proficient with technology and performance reporting tools

Benefits

· Competitive salary

· Paid time off

· Growth and advancement opportunities

· Leadership development

· Supportive and team-oriented culture

Work Authorization

Must be legally authorized to work in the United States

Amazon DSP, Delivery Service Partner, Operations Manager, Last-Mile Delivery, Logistics Manager, Route Planning, Dispatch Coordination, Fleet Management, Delivery Drivers, Amazon Logistics Jobs.

Pay: $25.00 - $35.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid orientation
• Paid time off

Application Question(s):

• How many years have you worked as an operations manager at an Amazon DSP?
• What is the key to achieving Fantastic Plus on the Scorecard?
• What is a leading indicator for Safety for an Amazon DSP?

Work Location: In person