Operations Manager – Amazon USA Private Label

We are seeking a highly skilled Operations Manager to lead our Amazon USA private label business. This is a hands-on, high-responsibility role that combines strategic leadership with daily operational execution. You will both manage and actively participate in core operational activities — overseeing the Supply Chain Manager, handling Amazon account health, and ensuring smooth coordination across logistics, purchasing, and marketplace operations.
The ideal candidate thrives in a fast-paced, high-growth environment, is extremely detail-oriented, and enjoys mentoring a small team while staying hands-on in operations.
This role is 50% individual contributor and 50% manager.

Highlights

• Full-time 40 hours per week
• Competitive salary based on experience.
• Performance-based incentives/bonuses.
• Professional growth opportunities in e-commerce
• Remote position
• Health insurance stipend
• Paid vacation

90 Day Objectives

• Master day-to-day supply chain and operations: Fully understand all processes from China supplier production to 3PL and Amazon FBA, including logistics, inventory management, and issue resolution.
• Learn and master Amazon Seller Central: Understand workflows for order management, account health, and compliance, while building the skills to independently identify and resolve policy, IP issues (if any), or operational issues.
• Understand and apply seasonal forecasting: Learn existing forecasting models, analyze historical sales data, and consider seasonal factors to ensure accurate demand planning.
• Submit actionable demand forecasts: Produce reliable demand forecasts that aligned with seasonal trends and operational constraints.

Key Performance Indicators

• Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse for each SKU
• Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
• Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
• Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
• Amazon Inventory Performance Index (IPI) - Greater than 465

Key Responsibilities
Operations & Supply Chain

• Oversee the Supply Chain Manager and ensure end-to-end supply chain operations run smoothly, from supplier production in China to 3PL warehouses in the USA, and final delivery to Amazon fulfillment centers.
• Actively support the team during critical operational periods — stepping in to execute and problem-solve logistics, customs clearance, or inbound delays.
• Provide guidance and make strategic decisions on inbound logistics, customs clearance, and domestic transport.
• Maintain visibility on inventory levels and work with the Supply Chain Manager to prevent stockouts or excess inventory.
• Bring hands-on experience in supply chain management, including creating and managing seasonal and monthly forecasting models, with proven ability to make accurate forecasts that guide purchasing and replenishment.

Amazon Marketplace Operations

• Oversee the Supply Chain Manager to ensure order management and supervise Administrative Assistant in handling customer service and timely resolution of account-related issues.
• Manage Amazon account health, including policy violations, IP complaints, and other compliance issues, resolving them independently and efficiently.
• Hands-on expertise in Amazon Seller Central — directly executing operational tasks when needed.
• Coordinate with internal teams to ensure the PPC team can adjust advertising strategies based on inventory levels.
• Monitor product listings, rankings, and competitor activity to maintain competitiveness.

Vendor & Purchasing Management

• Source, negotiate, and manage relationships with suppliers, freight forwarders, and 3PL providers.
• Evaluate vendor performance and ensure high-quality standards and on-time deliveries.
• Oversee purchasing activities, ensuring cost-efficiency while maintaining product quality.
• Step in to negotiate or manage critical supplier issues when escalation is required.

Leadership & Team Management

• Manage and mentor a small team of 2–3 operations staff.
• Establish clear processes, KPIs, and accountability for the team.
• Promote a continuous improvement culture, driving efficiency gains of “1% better every day.”
• Lead by example — working alongside the team in daily operations, modeling problem-solving, and maintaining high execution standards. Balance strategic direction with direct, hands-on involvement to ensure flawless execution.

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