Operations Manager- Center Manager

Role Overview:

The Operations Manager will be responsible for end-to-end operations of the Delhi Center, ensuring smooth academic delivery, operational efficiency, financial discipline, and high-quality student experience for NEET PG coaching programs. The role requires strong execution capability, attention to detail, and a service-oriented mindset.

Key Responsibilities:

1. Center Operations Management

● Ensure daily operational readiness of classrooms, AV systems, projectors, seating, and overall infrastructure.

● Coordinate with IT, housekeeping, and support teams for quick issue resolution.

● Maintain hygiene, safety, and compliance across the center.

2. Academic & Faculty Coordination

● Manage academic calendars, timetables, faculty schedules, and session readiness.

● Ensure all teaching resources—workbooks, attendance sheets, AV setup—are ready prior to class.

● Coordinate faculty travel, hospitality, and logistical arrangements.

3. Student Support & Experience

● Act as the primary point for student concerns, escalations, and academic support queries.

● Manage student attendance, discipline, classroom execution, and communication.

● Oversee timely distribution of books, notes, tests, and required academic materials.

4. Inventory & Logistics Management

● Oversee stock management of books, workbooks, stationary and operational supplies.

● Forecast requirements and coordinate with central teams for printing, dispatch, and replenishment.

● Maintain accurate inventory records and track consumption to minimize wastage.

5. Accounts & Finance

● Handle daily petty cash, vendor payments, and operational expenses.

● Maintain cost sheets, expense trackers, and monthly financial summaries.

● Ensure accurate record-keeping of student fee receipts and reconciliation with the central finance team.

● Support audits, invoice management, and compliance as required.

● Ensure financial discipline and adherence to budgets for Delhi Center operations.

6. Admissions & Sales Support

● Coordinate with counsellors and sales teams for smooth student onboarding

● Assist in center activities such as seminars, parent interactions, and marketing events.

● Provide operational insights for improving enrolments and student engagement.

7. Reporting & Compliance

● Prepare daily/weekly operational reports, attendance logs, class execution reports, feedback summaries, and

issue trackers.

● Monitor KPIs such as class readiness, student satisfaction, faculty satisfaction, and operational turnaround times

● Ensure SOPs and organizational guidelines are strictly followed.

8. Team Management

● Supervise admin coordinators, housekeeping staff, helpers, and technical assistants.

● Allocate work responsibilities, monitor performance, and train staff as required.

● Ensure the team maintains professionalism and service quality at all times.

Required Skills & Competencies

● Strong operational and administrative skills

● High ownership and problem-solving capability

● Excellent communication and interpersonal skills

● Ability to multitask and manage high-pressure academic environments

● Comfortable with MS Excel, basic accounting, and AV/IT troubleshooting

● Student-first and service-oriented mindset

Qualifications & Experience

● Graduate/Postgraduate (Preferred: MBA – Operations/Service/Hotel Management)

● 3–7 years of experience in operations within service-oriented industries (Preferred: hotel industry, education,

training, hospitality, EdTech, etc.)

● Exposure to accounts/finance processes will be an added advantage

Job Type: Full-time

Pay: ₹500,000.00 - ₹780,000.00 per year

Application Question(s):

• What is your Notice period?
• What is your current CTC?

Education:

• Bachelor's (Preferred)

Experience:

• Operations: 3 years (Preferred)

Work Location: In person