Operations Manager Cleaning Services

The Operations Manager will have full ownership of daily operations and will be directly responsible for hiring, building, and managing the entire field team.

Key Duties & Responsibilities

1. Daily Operations Management

• Oversee all daily cleaning operations across residential and commercial jobs
• Ensure all bookings are executed on time and as scheduled
• Allocate cleaners, drivers, and supervisors efficiently
• Monitor attendance, punctuality, and shift coverage
• Handle last-minute cancellations, reschedules, and emergencies

2. Team Management & Performance

• Lead and control the hiring process for all operational staff (cleaners, drivers, supervisors)
• Conduct interviews, skill assessments, and final selection of candidates
• Ensure only reliable, disciplined, and trainable staff are hired
• Build a continuous recruitment pipeline to support company growth
• Coordinate onboarding, training, and probation evaluation for every new hire

3. Quality Control & Service Standards

• Maintain high service quality across all jobs
• Conduct random site inspections and audits
• Investigate complaints and implement corrective actions
• Ensure deep cleaning and special jobs meet promised standards
• Create and improve checklists, SOPs, and training material

4. Customer Experience & Issue Resolution

• Handle escalated customer complaints and disputes
• Coordinate re-visits and service recovery
• Communicate professionally with clients and platforms (e.g., Justlife)
• Ensure high ratings, retention, and repeat bookings

5. Logistics & Resource Management

• Manage staff scheduling and route planning
• Control cleaning supplies, tools, and equipment
• Track inventory and prevent misuse or wastage
• Coordinate with drivers for timely staff movement

6. Reporting & Business Control

• Prepare daily, weekly, and monthly operations reports
• Track KPIs: job completion, complaints, re-visits, staff utilization
• Monitor costs related to manpower, transport, and supplies
• Suggest improvements to increase efficiency and profitability

Requirements

• Minimum 3–5 years experience in operations management (cleaning, facilities, hospitality, or service industry preferred)
• Strong leadership and people management skills
• Excellent problem-solving and decision-making ability
• Ability to work under pressure and manage multiple teams
• Good communication skills in English
• Strong organizational and reporting skills
• UAE experience is mandatory
• Valid UAE driving license is preferred

What We Offer

• Competitive salary based on experience
• Performance-based incentives
• Authority to build and run operations
• Growth opportunity in a fast-scaling company

This is a results-driven role.
We are not looking for a supervisor—we are hiring a leader who can own the entire operation and make the business run smoothly, profitably, and professionally.

Job Type: Full-time

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

• How many years of operations management experience do you have in cleaning, facilities, or service-based businesses?
• Have you ever managed field staff (cleaners, drivers, supervisors)? If yes, how many people did you manage at peak?
• Why do you believe you are capable of running the entire operations of a cleaning company?
• If selected can you join immediately?