Operations Manager – E-commerce Grocery

Role Overview

Q Mart is seeking an experienced Operations Manager with a strong background in e-commerce grocery retail , automated and semi-automated fulfillment centers , and warehouse management systems (WMS) . The ideal candidate will be responsible for overseeing all aspects of fulfillment, logistics, and last-mile delivery operations, ensuring efficiency, accuracy, and a seamless customer experience. A proven track record in building and leading high-performing teams is essential.

Key Responsibilities

• Lead and manage operations of fulfillment centers (both automated and semi-automated).
• Oversee inbound, storage, picking, packing, quality control, and outbound delivery.
• Manage and optimize WMS systems and ensure full integration with e-commerce and distribution platforms.
• Drive operational excellence through KPIs such as:
• Order fulfillment speed
• Inventory accuracy
• Delivery cost per order
• Error and complaint rate
• Build, train, and lead high-performing operations teams across warehouse, fulfillment, and last-mile delivery.
• Develop operational strategies to support rapid business growth and scalability.
• Collaborate with cross-functional teams (procurement, customer service, IT, marketing) to ensure smooth operations.
• Implement best practices in safety, compliance, and quality standards.
• Lead automation and continuous improvement projects (Lean Logistics, Automation Implementation).
• Manage operational budgets and drive cost efficiency without compromising service quality.

Qualifications

• Bachelor’s degree in Industrial Engineering, Business Administration, or Supply Chain Management .
• Minimum 7–10 years of experience in operations management, with proven expertise in e-commerce grocery retail .
• Strong experience in running automated and semi-automated fulfillment centers.
• Advanced knowledge of WMS and its integration with digital platforms.
• Solid background in last-mile logistics and delivery operations.
• Proven ability to build and lead teams , recruit talent, and develop high-performing staff.
• Strong analytical and decision-making skills, with data-driven problem-solving abilities.
• Excellent communication skills in both Arabic and English .