Operations Manager, Egypt

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries.

At Intrepid, unforgettable trips start long before travellers arrive - they’re built by detail-driven people who understand the destination, move fast, and care deeply about getting things right. We’re looking for an Operations Manager, Egypt to help make that happen.

Based full-time in Cairo, Egypt, you’ll lead the safe, successful, and profitable running of all trips within Egypt, working closely with DMC teams, Intrepid brands, and external clients. You’ll provide operational leadership, support, and guidance, ensuring trips meet high standards of quality, safety, and customer experience.

Some of the experience you’ll bring with you may include:

• Strong operations management or tour leading experience, including managing people and teams (onsite and remote)
• Excellent knowledge of product, itineraries, destinations, and adventure travel in Egypt and the wider Middle East
• Ability to manage crises calmly and responsibly, prioritising the safety of travellers and staff
• Outstanding organisational, delegation, and problem-solving skills
• Excellent written and spoken communication skills, with strong coaching and leadership abilities
• Commitment to exceptional customer service and Intrepid’s Responsible Travel philosophy
• High computer literacy (Microsoft Office) and experience with reservations systems
• Professional, reliable, and able to work independently or collaboratively, with flexibility for on-call responsibilities
  
  

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trip's
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family
  
  

We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.