Operations Manager – Field Clinical Operations

Overview:

Dozee Health AI is a pioneer in Contactless Remote Patient Monitoring (RPM) and AI-based Early Warning Systems (EWS). Founded and headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM company. Now, Dozee aspires to be the global market leader in this transformative field, reshaping how healthcare is monitored As we expand into the US market, Dozee is poised to tackle the nation’s escalating healthcare challenges with our state-of-the-art RPM technology. With a proven track record, we are on a mission to save a million lives with Health AI.
We are seeking driven, visionary individuals to join us on this pivotal journey. As part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare institutions across the United States, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare—enhacning staff efficiency, improving patient outcomes, and pioneering the next generation of care models.

Role Overview

The Operations Manager – Field Clinical Operations is responsible for overseeing all Field Clinical Coordinators (FCCs) nationwide while remaining actively involved in field execution. This is a hands-on leadership role that includes training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities (SNFs) across the U.S. Extensive travel is required.

Key Responsibilities

Field Team Leadership

• Manage, coach, and support FCCs across the U.S.
• Lead onboarding and training of new FCC hires
• Conduct regular field visits and provide performance feedback
• Act as escalation point for complex operational or customer issues

Installation, Training & Field Support

• Lead and support RPM device installations, setup, and validation
• Train nurses and care teams on device usage, workflows, and best practices
• Troubleshoot hardware, software, and connectivity issues in the field
• Ensure devices are properly maintained and updated

Operational Planning & Coordination

• Plan and coordinate installation schedules, travel, and logistics
• Support device inventory, shipping, and deployment tracking
• Ensure efficient use of field resources across multiple facilities

Compliance & Quality

• Ensure HIPAA, safety, and infection-control standards are followed
• Maintain accurate documentation of installations and service activities
• Provide feedback to product, engineering, and leadership teams

Customer Engagement

• Work directly with SNF administrators, nursing leadership, and maintenance teams
• Support long-term relationships with customer sites

Qualifications

• CNA, Paramedic, or Medical Assistant (MA) certification (at least one required)
• 3–5+ years’ experience in clinical operations, medical devices, or healthcare technology
• Experience in SNFs or long-term care strongly preferred
• Valid driver’s license and willingness to travel extensively nationwide
• Strong communication, organization, and problem-solving skills

Benefits

• Competitive salary
• Paid holidays
• Travel reimbursement

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Work Location: Hybrid remote in Houston, TX 77015