Operations Manager for Landscape Architecture Firm, New Orleans

Operations Manager – Join Our Team in New Orleans!
Company: Landscape Images, Ltd.
Location: New Orleans, LA
Job Type: Full-time
Pay: $85-$90k, with compensation based on experience.

GIVE EXCELLENCE, TAKE PRIDE!

About the Role:

• Landscape Images, Ltd. is hiring an Operations Manager to lead the day-to-day operational backbone of the business across maintenance, installation, and office-to-field coordination.
• This role is responsible for helping work move efficiently from pipeline visibility and planning through scheduling, project execution, documentation, invoicing, workforce management, and reporting.
• This is not a support role.
• We are looking for someone who can bring structure, accountability, and follow-through to a fast-paced, field-driven business.
• The right candidate will be organized, proactive, financially aware, and comfortable managing both systems and people.
• This role serves as the primary operational point of contact between ownership and the rest of the organization and is responsible for translating direction into execution.

What this Role Requires:

• At least 5 years of experience in operations leadership, business operations, or a similar management role
• Experience managing field labor in a service-based business such as landscaping, construction, HVAC, pest control, or a related industry
• Strong organizational, communication, and problem-solving skills
• Ability to manage multiple priorities and maintain follow-through across departments
• Experience building, documenting, improving, and implementing systems, workflows, reporting, and accountability
• Financial literacy, including comfort with P&L review, job costing, labor utilization, A/R aging, and operational reporting
• Comfort working with business software, technology, and accounting-related systems
• Ability to work in a fast-paced small-business environment with urgency and sound judgment
• Landscape, horticulture, or field construction experience preferred
• Bilingual English/Spanish preferred
• Degree in a technical or business-related field or equivalent experience preferred.

What You’ll Do:

• Oversee daily operations across maintenance, installation, and office-to-field coordination
• Own capacity planning across installation and maintenance crews by matching available labor to scheduled work and upcoming backlog
• Identify and address scheduling conflicts before they affect the field
• Oversee and delegate the work order lifecycle from creation through job completion and billing handoff
• Help ensure job packets are assembled, crews are briefed, and jobs close out with accurate documentation
• Track budgeted hours versus actual hours at the job level and identify opportunities for improvement
• Support Landscape Architects by maintaining visibility into the design and installation sales pipeline and tracking job-level progress, quality, and efficiency
• Support and resource maintenance and installation jobs so crews can deliver quality work on time
• Maintain field presence by visiting active job sites to observe safety, work quality, crew organization, and operational execution
• Enforce job site safety standards and conduct or coordinate regular safety meetings
• Own the weekly operational reporting cycle, including job-level profitability, crew utilization, maintenance efficiency, backlog and pipeline KPIs, and A/R aging
• Help ensure jobs are closed out with the information needed for accurate and timely invoicing
• Monitor invoicing progress so it stays in step with project progression
• Own A/R visibility and help ensure aging receivables are actively being worked
• Own the integrity of the company’s timekeeping process and help ensure field employees are coding time correctly for payroll and job-cost reporting
• Coordinate with admin to resolve time data gaps before payroll processing
• Take ownership of existing operational systems, including lead management, work orders, scheduling flow, contracts, SOPs, and internal process documentation
• Drive documentation, implementation, training, and accountability to internal business processes across operations, admin, design, and the field
• Identify process gaps that create friction in billing, scheduling, hiring, or reporting and help drive solutions through to completion
• Keep operational processes and SOPs current as the business evolves
• Support the company’s Great Game of Business program by helping employees build financial literacy
• Translate company financial performance into terms that are meaningful across the organization
• Maintain the forecasting and tracking cadence that keeps the team engaged with critical numbers and bonus targets
• Oversee and support maintenance routines for company vehicles and equipment
• Directly manage field supervisors and crews
• Provide functional oversight to marketing, admin assistant, and controller roles
• Own the end-to-end hiring process, including job posting, candidate tracking, interviewing, offers, and onboarding
• Own, with support, HR compliance and benefits administration, including open enrollment, COBRA, benefits eligibility, incentive programs, and health insurance coordination
• Own and enforce employee policy and help address employee relations matters as needed
• Represent the company well with professionalism, sound judgment, and a strong sense of ownership.

What We Offer:

• Competitive pay based on experience
• Quarterly profit sharing
• Monday–Friday schedule
• Health, vision, and dental insurance
• Company-matched 401(k)
• Paid time off
• Long-term career opportunity with an established New Orleans company
• Training, growth, and advancement opportunities
• Recognition for strong work, accountability, and leadership
• Please do not apply if you do not meet these requirements.

About Landscape Images

• For over 40 years, Landscape Images, Ltd. has created and maintained exceptional outdoor spaces in New Orleans.
• We believe in doing things the right way, taking pride in our work, and building long-term careers for people who share those standards.
• Ready to grow with us? Apply today and start your next chapter at Landscape Images!
• Landscape Images Ltd is an equal opportunity employer.
• We value diversity and are committed to fostering an inclusive workplace for all employees.

Job Type:

• Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Work Location:

• In person

Pay: $85,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) 3% Match
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Referral program
• Tuition reimbursement

Work Location: In person