Operations Manager (Freight Management)

Job Summary:

The Operations Manager – Shipping & Logistics (Freight Management) is responsible for overseeing end-to-end freight operations, ensuring efficient, cost-effective, and timely movement of goods across domestic and international routes. This role involves managing carriers, optimizing shipping processes, ensuring compliance with regulations, and leading a logistics team to meet organizational goals.

Key Responsibilities:

• Manage daily freight operations including air, sea, and land transportation
• Plan, coordinate, and monitor shipment schedules to ensure on-time delivery
• Develop and maintain relationships with freight forwarders, shipping lines, and transport vendors
• Negotiate freight rates and contracts to optimize cost efficiency
• Ensure compliance with customs regulations, import/export laws, and documentation requirements
• Track shipments and resolve any delays, damages, or operational issues
• Implement and improve logistics processes, KPIs, and performance metrics
• Oversee warehouse coordination (if applicable) for smooth dispatch and receipt
• Lead, train, and supervise logistics and operations staff
• Analyze logistics data to identify cost-saving opportunities and improve service levels
• Manage budgets and control operational expenses
• Ensure adherence to safety standards and company policies

Key Skills & Competencies:

• Strong knowledge of freight management (FCL, LCL, multimodal transport)
• Understanding of international shipping regulations and INCOTERMS
• Excellent negotiation and vendor management skills
• Strong analytical and problem-solving abilities
• Proficiency in logistics software / ERP systems (SAP, Oracle, TMS, etc.)
• Leadership and team management skills
• Ability to work under pressure and manage multiple priorities

Qualifications:

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field
• Master’s degree (preferred but not mandatory)

Experience:

• 10+ years of experience in logistics, shipping, or freight management
• Proven experience in a managerial or supervisory role

Key Performance Indicators (KPIs):

• On-time delivery rate
• Freight cost per shipment
• Transit time optimization
• Vendor performance metrics
• Compliance and documentation accuracy
• Customer satisfaction levels

Preferred Experience:

• Experience in international logistics and cross-border trade
• Familiarity with customs clearance procedures
• Experience handling high-volume shipments

Pay: ﷼12,000.00 - ﷼20,000.00 per month

Work Location: In person