Operations Manager - Hospitality

Optylon Krea is a leading real estate development and investment management firm with two decades of industry leadership, managing assets worth €1.8 billion across Portugal and Turkey. Our strategic investment advisory services and innovative approach position us at the forefront of the market.

Our portfolio includes LovelyStay , Portugal's leading tourism accommodation manager, and Ando Living , our premium serviced residences brand. LovelyStay combines cutting-edge technology with a dedicated international team to provide unique and efficient lodging experiences. Ando Living sets new standards in hospitality with properties in Portugal, Turkey, and soon in vibrant cities like Madrid, Paris, and London. Our focus on innovation, transparency, and growth, combined with our commitment to continuous improvement and a collaborative spirit, drives our success!

As Operations Manager , you will be responsible for ensuring the flawless day-to-day operation of Ando Living units in Istanbul, Turkey. You will uphold and elevate brand standards, lead operational excellence, and support the launch of new projects in close collaboration with headquarters and cross-functional teams.

Key Responsibilities:

• Oversee and guarantee seamless operations across all Ando Living units, ensuring high-quality service for both guests and owners.
• Prepare and manage the Profit & Loss (P&L) statements for each Ando Living project, ensuring financial targets are met and maintaining full accountability for both revenue generation and cost control.
• Assure compliance with Ando Living brand standards and operational procedures.
• Prepare, plan, and supervise the launch of new Ando Living projects within the country.
• Monitor and resolve guest and owner complaints, ensuring final satisfaction and service recovery.
• Oversee relationships with external service providers (e.g., cleaning, maintenance, security), ensuring quality, cost-efficiency, and contract compliance.
• Lead, manage, and motivate a dedicated team, fostering a culture of excellence, efficiency, ethics, and integrity.
• Design and implement training programs to upskill staff and reinforce brand standards.
• Define and monitor operational KPIs to track performance, identify trends, and drive continuous improvement.
• Ensure all units comply with local health, safety, and legal regulations, conducting regular audits and implementing corrective actions.
• Collaborate directly with headquarters to support future project developments.

Profile:

• Proven experience in hospitality operations or property management.
• Strong leadership and team management capabilities.
• Excellent problem-solving and communication skills.
• Detail-oriented with a passion for service excellence.
• Comfortable working in a dynamic, fast-paced environment.
• Fluent in English ; other languages are a plus.

Note: Please make sure to upload your CV in English , so we can properly review your application.

ANDO Living Group is committed to the principles of equality and non-discrimination in access to employment. The Group values the diversity of the people it employs and provides equal opportunities and equal treatment in access to employment and does not discriminate or deprive any person of their rights based on, for example, reduced capacity to work, disability, or chronic illness. ANDO Living Group fosters a diverse work environment where individual differences are recognized, respected, and valued to develop everyone's full potential and make use of their personal and professional talents and strengths.