Operations Manager (interior)

Company Description

My Indian Things is a women-led, pan-India brand specializing in transforming walls into meaningful and visually captivating spaces. With 30+ curated themes for homes, offices, schools, cafes, and more, the company offers seamless end-to-end space design and installation services nationwide. Leveraging innovative ERP systems and a network of local installers, My Indian Things efficiently executes projects for clients, including architects, builders, and real estate brands. With over 5,000 spaces transformed and operations expanding across India, UAE, UK, USA, and beyond, the company aims to design stories and deliver functional yet soulful spaces that inspire.

Role Description

This is a full-time on-site role based in Bengaluru for a Senior Manager Business Operations. The role involves overseeing business operations, driving operational efficiency, and managing cross-functional programs to ensure smooth execution of the company’s projects. Responsibilities include streamlining processes, analyzing performance metrics, creating and managing budgets, and collaborating with various stakeholders to meet strategic objectives and deliverables.

Qualifications

• Strong expertise in Business Operations and Operations Management
• Proficient in Analytical Skills and problem-solving to make data-driven decisions
• Proven experience in Program Management, including planning, execution, and resource allocation
• Solid understanding of Finance, budgeting, and cost management
• Excellent leadership, communication, and interpersonal skills
• Proven ability to lead and motivate cross-functional teams
• Bachelor’s degree in Business Administration, Operations, or a related field; MBA or equivalent qualification is preferred
• Experience managing large-scale projects, especially in the design, manufacturing, or interior spaces sector is an advantage

Vendor Management

• Identify, onboard, and manage installation vendors city-wise
• Negotiate pricing and service terms
• Maintain vendor performance scorecards
• Monitor quality, timelines, and professionalism
• Handle escalations and resolve execution issues
• Coordinate vendor billing and payments

Measurement Coordination

• Schedule site measurements within 24–48 hours
• Confirm site readiness before dispatch
• Ensure vendor submission of measurement reports and videos
• Maintain accurate documentation in tracking systems
• Handle re-measurement and special-case scenarios

Installation

• Plan installation timelines post design approval
• Confirm wall preparation readiness with clients
• Assign installation teams and share panel details
• Monitor site execution through photos/videos
• Handle rectification requests
• Ensure project closure and client sign-off

Logistics

• Coordinate with courier and surface transport partners
• Track shipments and ensure timely delivery
• Handle damage claims and liability follow-ups
• Maintain shipment tracking sheets
• Improve logistics efficiency and cost structure

Process & Documentation

• Maintain updated tracking sheets and dashboards
• Ensure proper documentation of every site activity
• Improve operational workflows
• Reduce dependency on founders for follow-ups

Required Skills

• Strong vendor negotiation skills
• Experience in logistics or project coordination
• Excellent follow-up and escalation management
• Proficiency in Excel / Google Sheets
• Ability to manage multiple projects simultaneously
• Structured, detail-oriented, execution-driven mindset

Preferred Experience

• 3–6 years in operations, interiors, construction, printing, or execution-based businesses
• Experience handling vendors or field teams
• Exposure to Pan India coordination is a plus

KPI's

• Measurement scheduling within 24–48 hours
• On-time installation completion
• Low rectification percentage
• Vendor performance rating above benchmark
• Accurate documentation and reporting