Operations Manager (Vendor Operations)

Role: Operations Manager (Vendor Operations)
Location: Mountain View, CA (Hybrid)
Duration: 08 months

We are hiring an experienced Operations Manager to lead vendor operations supporting high-impact media products like YouTube TV and NFL Sunday Ticket.

What You’ll Do

• Manage end-to-end vendor operations, ensuring SLA/KPI performance
• Partner with senior stakeholders (L6–Director level) across technical teams
• Drive day-to-day execution of large-scale operational workflows
• Own vendor accountability, performance tracking, and issue resolution
• Lead process improvements, including SOP creation and workflow redesign
• Support contract management, invoice validation, and payments
• Drive change management initiatives across evolving workflows

What We’re Looking For

• 7+ years in vendor operations / service delivery / operations management
• Strong stakeholder management & executive communication skills
• Experience managing SLAs, KPIs, and vendor performance
• Hands-on process management (not purely strategy)
• Bachelor’s degree (mandatory)

Preferred Qualifications

• Experience in media / streaming / broadcasting (YouTube, Netflix, Disney, etc.)
• Exposure to video streaming, broadcast ops, or network engineering
• Experience with process transformation & change management

Why Join

• Work on high-scale media platforms
• Exposure to global vendor operations ecosystem
• High-impact role with senior stakeholder visibility

Job Type: Contract

Pay: $90.00 - $95.00 per hour

Work Location: In person