Operations Manager – Warehouse & Value-Added Services (VAS)

About Us
Fabian Group (FG) was established in 1901 and has grown from humble beginnings as a formalwear manufacturer to a multinational manufacturer of uniforms, formalwear, and retail suiting. While we’re a brand with a long heritage, we have reached our current level of success through our culture of nimble business practices, a commitment to quality, apparel innovation, and our reputation for putting “customers first." Our garments support customers across retail, hospitality, corporate, and service industries, and our operations teams play a critical role in delivering the right product, on time, to each of these partners.

Job Overview
The Operations Manager oversees daily Warehouse and Value-Added Services (VAS) operations that support Fabian Group’s uniform, formalwear, and suiting business. This includes ensuring efficient, accurate, and safe execution of inbound, storage, production, and outbound activities for our finished goods and customer programs. This hands-on leader supports team supervisors, drives process improvements, and ensures performance goals for safety, quality, cost, and service are consistently met so that our retail and B2B customers receive the high-quality product and experience they expect from Fabian Group. The role is central to maintaining smooth workflows across our apparel distribution and VAS lines and to fostering a culture of accountability and continuous improvement.

Key Responsibilities

• Lead and develop Warehouse and VAS supervisors, providing coaching, feedback, and support to meet performance targets aligned with Fabian Group’s service commitments.
• Ensure teams deliver efficient receiving, storage, picking, packing, VAS production (e.g., hemming, alterations, embellishments, kitting), and shipping operations to support uniform programs and retail suiting orders.
• Monitor KPIs (e.g., productivity, cost per unit, on-time shipping, inventory accuracy, quality, safety) and drive corrective actions as needed to support business growth and customer expectations.
• Identify and resolve process issues, implementing improvements that enhance accuracy, throughput, and labor efficiency across warehouse and apparel value-added workflows.
• Maintain accurate and standardized SOPs across Warehouse and VAS processes to ensure consistency in how Fabian Group products are handled and customized.
• Partner with cross-functional teams (Sales, Customer Service, Supply Chain, and IT) to plan capacity, labor, and service commitments for key customer accounts, seasonal peaks, and product launches.
• Promote and enforce safety and compliance programs, including OSHA requirements, 5S, and incident investigation follow-up.
• Collaborate with HR on staffing, training, and performance management for Warehouse and VAS teams, supporting a culture that reflects Fabian Group’s values and customer-first mindset.
• Report operational performance trends, risks, and improvement plans to senior leadership, providing insights that help shape Fabian Group’s broader operations and customer service strategies.

Qualifications

• Bachelor’s degree in Supply Chain, Operations, or related field (or equivalent experience).
• 7+ years of operations leadership experience in distribution, manufacturing, or 3PL environments, ideally with apparel, consumer goods, or similar high-SKU operations.
• Proven success managing warehouse or production teams and improving performance metrics.
• Strong problem-solving, organizational, and analytical skills, with WMS/ERP and Excel proficiency.
• Excellent communication skills and the ability to lead through influence and hands-on engagement.

Reports to: Vice President of Operations
Direct Reports: Warehouse Manager, Inbound/Outbound Specialist, VAS Supervisors

Benefits

401(k) with match, health/dental/vision insurance, FSA, life insurance, paid time off, and more.

We are an Equal Opportunity / E-Verify Employer.

Pay: $97,000.00 - $108,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• What tools or systems (WMS/ERP, Excel, dashboards) have you used to track and analyze operational KPIs, and how often do you review them with your team?

Education:

• Bachelor's (Required)

Ability to Commute:

• Vernon Hills, IL 60061 (Required)

Work Location: In person