Operations Manager/Dispatcher Support

Description

The main functions of the Operations Manager are to maximize the revenue produced by the brokerage and profitability of dispatch through the direction and control of the employees of these functions. The Operations Manager will also bring the shop to a profitable entity through systematic and efficient equipment service scheduling, staff scheduling, labor pricing and parts pricing.

The dispatcher is the designated point of contact for drivers and customers. This role is responsible for handling the logistics of freight movement while adhering to the customer's preferences. We are looking for highly motivated candidates.

Responsibilities

• Assign vehicles and drivers according to factors such as length and purpose of the trip, freight or time requirements, and customer preference.
• Record time of departure, destination, cargo, and expected time of return–written and computer input
• Investigate overdue vehicles
• Direct activities of the drivers by Qualcomm (EOBR), telephone, and one-on-one communication
• Confer with customers to expedite or locate missing, misrouted, delayed, re-routed, or damaged merchandise
• Establish delivery or service routes
• Assist with booking freight and possibly conditions of pickups and deliveries
• Implementation of the company’s policies for quality, professionalism and customer service.
• Establish and coordinate training for all employees under his/her supervision
• Other responsibilities may be assigned as deemed necessary

Qualifications

• 5 years experience in transportation preferred
• Ability to multi-task, schedule, and coordinate delivery appointments
• Proficiency with computers
• Detail-oriented and concise
• Strong communication and customer service skills
• Must have experience formulating and implementing policy and procedures regarding scheduling, training and repair/maintenance.

Benefits

• Paid (6) Holidays
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short- term Insurance
• Long- term Insurance
• Flexible Spending Account
• Supplement Policies
• 401k
• PTO

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person