Operations Officer - E Commerce

Job Role: Operations Officer

Responsibilities:

• Monitor and manage order processing to ensure timely and accurate order fulfillment.
• Monitor and optimize last-mile delivery process to ensure timely delivery.
• Track and monitor shipments, address any issues or delays in the order fulfillment process.
• Coordinate with warehouse and delivery partners to improve efficiency, speed, and reliability of service.
• Build and maintain strong relationships with delivery service providers and third-party logistics vendors.
• Evaluate vendor performance and implement strategies for continuous improvement.
• Resolve customer inquiries and complaints in a timely and professional manner.
• Collaborate with the Customer Service team to develop and improve processes to enhance customer satisfaction.
• Develop initiatives to enhance customer experience, including tracking transparency and delivery accuracy.
• Monitor product quality and customer feedback to address quality issues proactively.

Requirements:

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field.
• 2 years of experience in e-commerce operations or a similar role.
• Strong understanding of e-commerce operations, supply chain management, and inventory control.
• Excellent organizational, problem-solving, and multitasking abilities.
• Proficiency in Microsoft Excel and experience with e-commerce platforms (e.g., Shopify, E-Commerce).
• Knowledge of logistics and last-mile delivery best practices.
• Proven ability to work in a fast-paced environment and adapt to changes in the e-commerce landscape.

Monday To Saturday
10 am till 7 pm

Send resume at careers@theskinfit.com

Pay: Up to Rs45,000.00 per month

Work Location: In person