Operations Processor II

La Capitol's culture is rooted deep in our core values. We commit ourselves to giving outstanding service. We believe that it is an honor and a privilege to serve our members, and we pride ourselves on making them our top priority.

Our mission is to improve the financial well-being of our members! This is our focus and passion. However, this passion cannot be sustained without employing the best people around. Companies like to talk about their talent, but at La Capitol Federal Credit Union, we like to demonstrate our passion in the way we do our jobs. Simply put, we expect the best and look for the best from our employees. Purpose, drive, and yes, passion; they are all here. If you are looking for that kind of energy and vision, we are always looking for great people!

At La Capitol FCU, we don’t just offer our employees a job; we offer career opportunities. Do you want to be the newest member of our team? Apply now if so!

Operations Processor II reviews and processes electronic funds transfers (EFT), automated clearing house (ACH), sharedraft, chargebacks, remote deposit capture (RDC) files, and post manual payroll. The Operations Processor II also monitors and works negative balance and charged off accounts. All processes must be performed in a timely and accurate manner in accordance with credit union policies and procedures.

Essential Duties and Responsibilities-include but are not limited to the following:

1. Post ACH, EFT, and Sharedraft files and review each exception to determine if to post or return and edit appropriately.

2. Process reclamations as received.

3. Receive employee expense, vendor expense, and Q2 origination requests, create files, and process through the fed.

4. Call members who are LaOops participants to notify them of needed deposits for their accounts.

5. Pull NSF fee report and manually charge NSF fees to members' accounts

6. Work Remote Deposit Capture hourly.

• Research items that kick out for review.
• Post Remote Deposit Capture (RDC) files to La Cap’s core system.
• Run Keystone Exception report to research and work items in core.
• Run Check Hold report to review and release check holds appropriately on member accounts.

7. Review, edit, and post manual payrolls immediately upon receipt.

8. Process outgoing and incoming domestic and international wires daily.

9. Process ACH Stop Payments upon receipt.

10. Withdrawal or deposit funds from member accounts as needed for posting adjustments, payments, and deposits, or collecting wire funds.

11. Pull chargebacks in from the FED and print substitute checks.

12. Prepare to mail out substitute checks, REG E letters, and other mailings.

13. Review list of Negative Balance and Charged-off accounts and manually work kickouts.

14. Report Charged Off accounts weekly to the proper reporting agency.

15. Investigate, resolve, and make proper adjustments resulting from ACH Error claims.

16. Review, research, and process Subpoenas, Levies, and Garnishments.

17. Process phone queues and work order system requests professionally and in adherence to the department's KPIs.

18. Work loss prevention reports to review certain risk transactions.

19. Keep and ensure all member information is kept confidential.

20. Assist with required audits and examinations upon supervisor request.

21. Responsible for distribution and retention of the operation process records.

22. Maintain a thorough and current knowledge of ACH and Share Draft (check clearing) operating regulations.

23. Understand compliance issues and attend training as they relate to credit union services, including but not limited to: Bank Secrecy Act, Reg P, Patriot Act, and Nacha Rules.

24. Maintain department compliance and work to continually minimize the Credit Union’s risk exposure in ACH processing.

25. Continuously search for ways to improve procedures, processes, or workflows that will increase the efficiency of member service provided.

26. Participate in defining and maintaining the department's expectations, performance standards, and goals.

27. Exercise sound judgment based on company policies and regulatory legal regulations.

28. Achieve exceptional internal /external member service levels.

29. Define, resolve, and or escalate posting issues for resolution.

30. Maintain ongoing communication with supervisor, informing him/her of all pertinent problems, irregularities, new developments, changes, and other important information within area of responsibility.

31. Attend meetings as required.

32. Participate in system implementations, conversions, and upgrades as directed by credit union management.

33. Define, resolve, and or escalate posting issues for resolution.

34. Backup Operations Processor I

Education and/or Experience: High School diploma or the equivalent, and three years of financial experience and/or training. Experience in ACH, EFT file processing, and check clearing process is a must.

Job Skills/Knowledge:

· Strong analytical skills and problem-solving abilities.

· Must be knowledgeable in MS Office products.

· Ability to operate a 10-key.

· Knowledge of basic bookkeeping principles.

· Strong organizational skills.

· Excellent written and oral communication skills.

· Excellent telephone techniques and manners.

· Ability to maintain confidentiality with sensitive member and internal information.

· Ability to work as a team in a goal-oriented environment.

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: Hybrid remote in Baton Rouge, LA 70802