Operations Resource Planning Analyst

dnata is more than a global air and travel services provider. We connect people with possibilities and opportunities across 130+ airports in 34 countries through ground handling, cargo, travel, and catering & retail services. Our purpose is clear: to deliver on the promises our customers make. We are powered by a bold vision to be the world’s most admired air and travel services provider, which guides our strategy, culture, and every role across our teams. Our core values fuel everything we do: we are safe, we play to win, we respect everyone and work together as a team, and we are future thinking. At dnata, we foster diversity, nurture ambition, and celebrate achievement. If you're inspired by purpose and motivated to be part of a global team shaping the future of aviation and travel, we’d love to have you onboard.
On the ground, dnata USA keeps 27 of the country’s major airports connected – both with each other and the world - including John F. Kennedy Airport in New York City. Handling 200,000 tonnes of cargo, guiding 15,000,000 passengers and keeping 50,000 flights in the air each year, the work that the dnata USA team complete on the ground is crucial to keeping the country in the air.

At dnata we will deliver the promises our customers make. We succeed when we have the right people and resources in the right place at the right time to do the job safely.
An Operations Resource Planning Analyst is responsible for forecasting workloads and providing staffing to meet those demands and will be expected to develop operational plans relating to staff, budget, and more, as a Part of a Team. The successful candidate must be organized, proactive, and strong communicators, and require forecasting, communicating with different departments, and addressing critical resources requirements of our organization.
Essential Duties and Responsibilities

• Working with staff from other departments as necessary to collect and summarize data.
• Routinely reviewing data and schedules to identify gaps, inconsistencies, and errors to address

them properly.

• Using computer software programs to manipulate data extracted.
• Sending out daily, weekly, and monthly reports to key company executives and leadership team.
• Supporting software development deployment activities.
• Creates metrics to provide teams and the organization with relevant feedback.
• Escalating risks, issues and roadblocks.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

• Bachelor’s degree in related field.
• 2 years of experience related to Technology and Business/Systems Analysis preferred.
• Ground Handling/Aviation experience preferred.
• Must have excellent communication and interpersonal skills.
• Competency with MS Excel, Word, Power Point.
• Knowledge of data analysis, data modelling, and data mapping is a plus.
• Excellent analytical skills, with the ability to analyse a product or process and recommend

improvements.

• Possesses the ability to see the big picture without losing sight of the details.
• Ability to work in a fast-paced environment
• Ability to lead and manage a team
• Ability to plan, be alert, and resolve unexpected problems quickly and efficiently.
• Ability to work as a part of a team and independently.
• Ability to learn and share knowledge with other team members.
• Strong communication, organization, and planning skills.

Work Environment
The work environment characteristics described here are representative of those an employee encounter
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.

Physical Demands
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform
essential functions, provided such accommodations do not create an undue hardship for the Company.