Operations & Sales Support Coordinator

Health & Happiness (H&H) Group is a publicly traded company, with established market positions in more than 11 countries in Asia-Pacific, Europe, North America and Oceania with over 2,500 team members working across the globe. Our vision is focused on premium nutrition and lifetime wellness. We have 3 business segments - Baby, Adult and Pet Nutrition and Care - supporting whole-family health and happiness across 6 international brands.

On our journey to making a positive difference across the world, you will work with passionate people in an innovative and collaborative organization as we inspire wellness through purpose led careers.

We are passionate about our customers and community and are looking for similar-minded talent to join us. As an equal opportunity employer, we care deeply about creating an inclusive workplace where our team members feel valued, respected, and empowered.

The Role

We are looking for someone who will support end-to-end logistics operations, supply chain planning, basic NetSuite ownership, sales support activities and registration-related submissions for H&H Group DMCC. The role will also provide coordination and oversight across Middle East markets to ensure smooth execution of supply, commercial activities, compliance and overall operational efficiency.

This position requires an individual who is comfortable operating with a 'hands on/roll up your sleeves' mentality. Must be highly accountable and focused on results. The position reports to the Head of Sales.

Responsibilities

Logistics & Operations

• Coordinate inbound and outbound logistics for Middle East markets.
• Manage freight forwarders, customs documentation, delivery scheduling and shipment follow-ups.
• Ensure accurate and timely creation of Commercial Invoices, Packing Lists, COO and other export documents.
• Liaise with 3PL providers, freight forwarders and distributors to resolve operational issues.
• Track shipments and maintain up-to-date delivery timelines for internal teams and partners.
• Be the first point of contact for all customer enquiries.

Supply Chain Planning

• Support demand planning and forecasting based on sales trends and partner requirements. Including the need for sample ordering as and when required.
• Monitor stock levels, ageing inventory and replenishment needs across relevant markets.
• Assist with PO creation, processing and tracking in coordination with global supply teams.
• Highlight risks related to supply gaps, delays or constraints.

NetSuite Ownership

• Maintain product, pricing and partner data within NetSuite for the Middle East region.
• Submit sales orders, POs, inventory movements and ensure their accuracy.
• Support troubleshooting and serve as a point of contact for NetSuite-related queries in the region.

Regulatory Support

• Assist with registration submissions in UAE and other Middle East markets as required.
• Coordinate with regulatory consultants, internal teams and partners to secure required documents.
• Track registration timelines and maintain regulatory status files.
• Support the sales team with order entry, sales contract preparation and basic customer service queries.
• Coordinate with distributors on routine commercial documentation and sample requests.
• Prepare standard sales reports, sales trackers and monthly performance summaries.
• Assist with trade marketing material coordination, including shipment tracking and distribution to partners.
• Maintain updated sales databases, price lists and customer records in alignment with commercial guidelines.

Cross-Market Coordination

• Provide operational oversight for Middle East distributors to ensure alignment with regional processes.
• Support the Head of Sales, Middle East with reporting, operational insights and performance updates.
• Contribute to process improvements and standardization across markets; including but not limited to creation of SOPs and flow charts of processes where needed.

Required Experience

• 3+ years of administration experience
• High-growth business experience

Required Skills and Abilities

• Strong relationship building skills, including the ability to work with all functions and teams remotely
• Genuine ambition to succeed
• Resilient personality with a strong work ethic
• Highly organised and able to prioritise workload effectively
• Logical and proactive in their approach to work
• Self-starter who thrives in team environment and autonomous working
• Able to effectively influence, negotiate with internal and external stakeholders
• Creative and unorthodox thinker, able to push projects forward in an unstructured environment
• Ability to adapt strategies, plans and thrive in an ambiguous environment
• Acts with confidence and poise
• Self-motivated with a growth mindset
• Strong written, verbal and listening communication skills

This remote role requires candidates to be located in the UAE.

Seniority level

• Mid Senior level

Employment type

• Full time

Job function

• Supply Chain, Sales and Analyst

Industries

• Personal Care Product Manufacturing, Food and Beverage Manufacturing