Operations Specialist

Specific responsibilities:

• Oversee the end-to-end fulfilment process, ensuring orders are shipped accurately and on time.
• Continuously evaluate and improve warehouse processes to reduce errors.
• Work closely with client experience team to address client inquiries such as fulfillment issues, receiving questions, etc.
• Execute special projects such as overseeing new clients or product launches.
• Address specific issues that impact orders and develop solutions to prevent recurrence.
• Oversee regular inventory audits and cycle counts to maintain accurate records.
• Track key performance indicators (KPIs) related to order fulfillment and inventory management.
• Provide regular updates to management on operational performance issues.
• Implement and monitor quality control checks through the fulfillment process.
• Maintain relationships with local carrier stations to manage issues related to pick-ups and last-minute changes.

Qualifications:

• Bachelor´s degree in Business, Logistics, Supply Chain Managment, or a related field.
• Experience in warehouse operations, fulfillment, or logistics.
• Strong understanding of warehouse processes from receiving to shipping.
• Proven leadership and team management skills.
• Strong organizational and multitasking abilities.
• Excellent communication and customer service skills.
• Proficiency in inventory management software and warehouse management systems.
• Ability to troubleshoot and resolve operational issues effectively.
• Detail-oriented with a strong focus on quality and accuracy.

Equal Employment Opportunity Statement: Grip is an equal opportunity employer, dedicated to complying with all applicable non-discrimination laws. We are committed to providing an inclusive workplace environment, where all employees and applicants are treated with respect and without discrimination based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, disability, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: $50.00 - $60.00 per year

Education:

• Bachelor's (Preferred)

Experience:

• Warehouse management: 3 years (Required)

Language:

• Spanish (Preferred)

Work Location: In person