Operations Supervisor - Short-Term Rental Property Management Compan

Part-Time Operations & Quality Supervisor (Short-Term Rentals)

Solace Escapes | Where Details Make the Difference

Some people scroll past job ads. Others notice when a pillow is 2 inches off-center and feel something about it. If that’s you, keep reading.

At Solace Escapes, we treat operations like both an art and a system. Work should feel good, structure should be clear, and culture should be lighthearted. Our mission? To elevate your experience - whether you're a guest, a property owner, or the team member making it all happen.

We’re hiring an Entry-Level Operations Supervisor to help maintain and elevate our short-term rental portfolio. This is where field execution meets systems thinking. You’ll be the person who notices what others miss, fixes what others overlook, and keeps everything running smoother than it should.

If you’ve ever straightened a crooked frame in someone else’s house… this role makes that instinct useful.

What You’ll Do (a.k.a. Your Superpowers):

• Perform quality checks on STR turnovers and ensure every unit hits our gold-standard (rogue hairs, mystery smudges, suspicious vibes - handled)
• Spot and fix imperfections like a forensic cleaning detective (things that look clean but weren’t done to system don’t pass - if floors were mopped with the in unit mop instead of the Cuban T mop + shamwow setup, they’re getting redone properly… because “looks clean” and “is clean” are not the same and if that difference isn’t obvious at first glance, that’s exactly why this role exists)
• Take initiative on every shift, if something’s off, you fix it or get it fixed right then and there (no waiting, no “someone else will handle it”. That someone else is you.)
• Example: No toilet paper? You’re already on the way to the store
• Example: Broken toilet handle? You’re either fixing it or calling maintenance before it becomes a guest issue
• Manage and execute work orders before they turn into “how did this happen” moments
• Audit cleaner performance and coach where it counts and when it's needed (kindly, but with an eye for dust that borders on supernatural)
• Coordinate vendors, gather quotes, and meet onsite when needed (your phone will have VIP status)
• Track inventory and run supply missions proactively (you don’t discover problems-you prevent them)
• Complete guest recovery runs and save the day in real time (cape optional, effectiveness required)
• Assist with pool or amenity upkeep (keeping things swim-ready and guest-approved)
• Maintain operational systems (if it lives on a checklist or spreadsheet, it answers to you now)
• Handle light admin tasks: reports, vendor updates, internal coordination, and stepping in wherever needed
• Jump into emergency cleans or fixes to keep your field instincts sharp (and your standards sharper)
• Support multi unit turnover operations without breaking a sweat (or at least hiding it well)
• Assist with new unit setups: furnishing, building, stocking, and turning empty spaces into “wait, this is nice”)
• Act as the bridge between field operations and management - your updates prevent problems before they exist
• Be available on-call outside standard onsite hours for last-minute guest issues or cleaner emergencies (because problems don’t check the clock before showing up in this industry)
• Use any hidden talents you bring (tightening loose screws, catching invoice errors, fixing that one thing no one else noticed)
• Step in wherever needed because in this role, “not my job” isn’t really a thing

Heads up: this isn’t exhaustive. You’ll wear a lot of hats and occasionally wonder how you got so good at all of them.

The Reality of the Role:

• This is a hands-on role. Cleaning is part of quality control.
• No clean is perfect - your job is to find what’s off and correct it before it becomes a problem.
• Communication speed matters. This operation runs on real-time updates.
• Some days are light. Some days require stepping in fast. That variability is part of the system.

Job Details

• Type: Part-time (with potential to grow)
• Location: Up to 45-minute radius depending on unit
• Availability Window: 9 AM – 4PM (calls, messages, dispatch, quality checks)
• Typical Shift Length: 1–3 hours (mostly early afternoon)
• Estimated Hours: 5–20 hours/week (can fluctuate based on bookings)
• Requirements: Car, smartphone, strong communication
• Experience: 6+ months in leadership/supervision preferred, but execution is greater than titles

Perks & Pay

• $16–$18/hour starting + weekly remote work stipend
• Bonus opportunities and performance incentives
• Bi-annual raise reviews (every 6 months)
• Discounted stays at company properties (for you + your people)
• Paid travel opportunities (if desired)
• Choose your own admin soundtrack: music, coffee shop hum, or total silence
• Opportunities for growth into larger roles
• A company culture that feels like... finally

You’ll Thrive Here If You:

• Take pride in doing things right the first time
• Notice small details without being asked
• Communicate quickly and clearly
• Like organizing systems, people, and environments
• Prefer meaningful work over clock-watching
• Can balance independence with accountability
• Like to receive the occasional “wow” text from your boss when you absolutely nail something
• Want to grow within a structured but flexible environment

What It’s Like to Work With Us

We’re heart-led, detail-obsessed, and always people-first....including you.

• We communicate like humans (no “Final_v4_THISONE_ACTUALLY_FINAL.pdf” energy)
• We care about hospitality that feels personal (for guests and team members)
• We support each other and take ownership of our roles
• We balance structure with flexibility so nothing feels rigid or chaotic

About Solace Escapes

Solace Escapes is a hospitality company rooted in Georgia and Florida. We manage and elevate short-term rental experiences through clean systems, thoughtful care, and consistent execution.

Our motto: Elevate your experience.

Our Company Values

• Radical Clarity & Communication: We’re not psychic (least not all of us) we speak up, check in, and keep things clear
• Operational Integrity: We don’t cut corners. Ever.
• People-First Leadership: You matter just as much as the guests
• Delight-Driven Service: We aim to wow, not just meet the minimum
• Accountability Over Blame: We fix systems, not point fingers
• Systems That Scale: We work smart, not random
• Growth with Intention: We grow only when we can do it with care

Ready to Apply?

Text 904-339-8787 with:

• Your name
• Why this role interests you
• Relevant experience
• Your availability
• One way you personally stay organized

You are welcome to followup by call at 904-914-8175 (this gives you brownie points and saves us the hassle of reviewing 500 applicants - you basically will skip the line).

Solace Escapes is an Equal Opportunity Employer. Whoever you are and wherever you come from, you’re welcome here - and we’re excited to meet you.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Flexible schedule

Application Question(s):

• Can you provide at least one employment reference contact?
• Can you describe your experience with cleaning, managing properties, and/or management operations?
• Will you be able to promptly respond to communication from management and/or guests within a few minutes no matter the day of week or time of day? Would you be able to see all app and software notifications promptly and without delay? Are there certain times you would not be able to do this (besides if you have requested off)? Your role would include a weekly stipend for small tasks that are hard to punch hourly for, this is one of those tasks and is an absolute need for us.
• How do you ensure the properties you manage are consistently maintained to a high standard? What steps would you take to ensure thoroughness and attention to detail in your role?
• Why do you want this job and what makes you feel like you're the best fit?
• What are your pay expectations for this role?
• Are you willing and able to commute to any and all properties of the company regardless of how long the task may take once there? Properties can vary in drive lengths from a few minutes to an hour on rare occasions. All properties you will be helping to mainly oversee are located within the county and in the surrounding areas (Average 45 minute radius but will depend on your location for exact time).

Work Location: In person