Operations Support Associate I

Essential Duties and Responsibilities

Support daily scheduling and dispatch coordination of field technicians
Handle inbound calls, job entry, and scheduling updates using established procedures
Communicate with customers via phone, email, and text for confirmations, updates, and follow-ups
Maintain accurate CRM records, notes, and job status documentation
Follow up with customers on submitted estimates, support sales conversion efforts, and document outcomes accurately within the CRM system.
Monitor assigned jobs and notify management of delays, risks, or service issues
Generate and update internal operational and sales performance reports
Follow company scripts, workflows, escalation paths, and service standards
Assist with administrative data entry, confirmations, and documentation accuracy
Collaborate with the team to support continuous operations
Contribute to special projects and process improvement initiatives
Meet baseline productivity, attendance, quality, and customer service expectations
Additional Job duties as assigned by Management

Minimum Qualifications

Bachelor’s degree required (or clearly equivalent academic credential).
1–3 years of experience in operations, administration, dispatch, or customer support preferred
Strong written and verbal communication skills in English
Ability to communicate professionally and clearly in a fast-paced customer service environment
Basic computer proficiency, including CRM systems, spreadsheets, and online collaboration tools
Strong organization, attention to detail, and time-management skills
Team-oriented mindset with proactive problem-solving ability
Ability to work U.S. business hours (Pacific Time) and operate in a fast-paced environment

Physical & Work Requirements