Operations Support Specialist

ZIWI Limited is recognized as a leading pet nutrition company and is setting the standard globally using only New Zealand sourced natural and free-range ingredients. We have a passionate and dedicated team who are incredibly proud of the products we make and love sharing them globally.

This is an in-office position conveniently located in Overland Park just off of 435 & Quivira.

Position Overview
The Operations Support Specialist plays a key role in ensuring the accuracy, efficiency, and timeliness of all outbound orders and related operations. This position oversees order processing, inventory alignment, invoice posting, and reporting. The ideal candidate will be highly organized, detail-oriented, and comfortable collaborating across departments, serving as a vital link between internal teams, 3PL partners, and customers.

Key responsibilities

• Process and manage all outbound orders, ensuring accuracy and timely fulfillment
• Review and maintain current inventory for the online shop
• Process purchase orders from eCommerce partners, distributors, and direct retailers
• Partner with 3PL providers to ensure order accuracy and shipment tracking
• Post customer invoices
• Compile and distribute monthly sales, fill rate, and order performance reports
• Support inbound container tracking and related logistics
• Handle replacements, refunds, and rerouting requests from Consumer Care
• Submit weekly order and shipment reports
• Generate reports for small parcel and LTL shipments
• Reconcile inventory between internal systems (Abel) and 3PL databases
• Investigate and resolve shipment discrepancies
• File and monitor claims for damaged or lost goods
• Track customer shipments, delivery status, and payment timelines
• Serve as the primary point of contact for warehouse coordination
• Collaborate with cross-functional teams to support new initiatives and process improvements
• Assist the Operations team with additional projects as needed

Qualifications, Skills, and Requirements

• Bachelor’s degree in Business or a related field (preferred)
• 1–3 years of experience in data entry or bookkeeping, preferably within an operations or logistics environment
• Proficient in Microsoft Office, particularly Excel and PowerPoint
• High comfort level with software systems and technology platforms
• Exceptional organizational and multitasking skills with the ability to manage competing priorities
• Strong analytical and problem-solving abilities; capable of turning data insights into actionable improvements
• Positive attitude, strong work ethic, and ability to perform under pressure in a fast-paced environment
• Quick learner with an analytical mindset and the ability to handle complex situations effectively
• Flexible and adaptable to changing conditions while maintaining a high level of integrity
• Self-motivated, collaborative, and eager to contribute to team success

Benefits we offer:

• Health, dental, vision, & life insurance - starts the 1st day of the month after starting.
• 401K with 3% company match
• 16 Paid Holidays per year - including your birthday
• PTO (Paid Time Off)
• Company Sponsored Volunteering Days
  
• ZIWI Food discount
• WFH up to 2 days a month after training.

This is an excellent opportunity to be part of a dynamic, rapidly growing business with a global footprint. Our K.I.W.I values of Kindness (Manaaki), Integrity (Pono) Will (Pūkeke) and Ingenuity (Auahatanga) ensure that we are an organization where you can feel that you are respected, surrounded with honesty and hardworking kaimahi with the support to grow and develop. If that sounds like a place where you can see your skills and experience will be valued, we encourage you to apply now!