Operations/Customer service executive

Key Responsibilities

• Handle inbound and outbound calls, WhatsApp inquiries, and emails from customers.
• Provide accurate service information, pricing, and recommendations based on customer pest issues.
• Schedule, modify, and confirm pest control service appointments.
• Resolve customer complaints professionally and escalate cases when needed.
• Coordinate with field technicians to ensure timely delivery of services.
• Update daily schedules and monitor route planning for service teams.
• Ensure service reports, invoices, and related documents are shared with customers on time.
• Maintain customer records in CRM software.
• Prepare daily/weekly service and call reports.
• Assist in follow-ups for contract renewals and unpaid invoices.
• Upsell and cross-sell services when appropriate.
• Support customer retention activities, including feedback collection.

Skills & Qualifications

• Minimum 1–3 years of experience in customer service (experience in pest control or FM sector is an advantage).
• Excellent communication skills in English ( Hindi is a plus).
• Proficiency in CRM systems and MS Office tools.
• Ability to multitask, prioritize, and remain calm under pressure.
• Strong problem-solving and customer-handling skills.

Job Type: Full-time